Can't activate Postpaid line

[Druggie]

Hi, I received my Postpaid SIM card today and it still has not been activated. The dashboard on MYDigi says it is ready to port in. Could you please help? I need a phone line urgently.

[Digi_Zemi · Accepted solution]

Hi Druggie, Network switching will complete within 1~2 days. In the meantime, you may use your current  telco SIM. One confirmation SMS will be sent to you anytime to inform on the switching status . Thank you.

[KhayAzman]

I bought the postpaid 80 plan last friday.i was said that i will received a message from my current telco company to verified that i am going to change to digi and so on.however,i did not receive tHe message and my digi are still not activated.its been few days already and i already pay the upfront payment.

[Digi_Kobi]

Hi, KhayAzman.

Kindly PM us your phone number <here> for further clarification on the request status, please.

Thank you.

[Shannnnnie]

Hi, I've just switched from Digi prepaid to Postpaid plan which is the latest monthly rm50 plan. I've received the SMS saying that my postpaid is activated. However, I can't use my internet and I can't sign in to MyDigi app too. Please help me with this as I need internet as daily requirement.
Thank you

[Digi_Kobi]

Hi, Shannnnnie.

Kindly reinsert your sim card and try to reconnect k. If still failed, please PM us your phone number <here>

Thank you :-)

[MKULTRA]

Hello, I have the same problem as the person above. Just ported in to Digi 110 Postpaid, my line has been activated and I can make phone calls and SMS. But I haven't gotten any internet until now. Which is a big problem as I need to use the Internet urgently. Will you assist me on this matter? Thanks

[MrOctopusK]

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@MKULTRA wrote:
Hello, I have the same problem as the person above. Just ported in to Digi 110 Postpaid, my line has been activated and I can make phone calls and SMS. But I haven't gotten any internet until now. Which is a big problem as I need to use the Internet urgently. Will you assist me on this matter? Thanks

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Have you tried to restart your device after the plan changed?

[Zulatfi]

I received my phone together with the SIM card. But it seems that the SIM card number is not available after I key in the last 4 digit. Could you please help me? Thanks

SIM card #: 1618031600322422

[Digi_Zemi]

Hi Zulatfi. Please PM us for further assistance. Thank you.