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Calls keep on failed or interrupted

Member
Posts: 2
Registered: ‎16-11-2017

Hi,

 

I am so annoyed for  my calls keep on failed or interrupted when I receiving, answering or making an outgoing calls for a few months already. Even I had changed a new mobile phone and new SIM card, my problem still cannot be solved.

 

Could anyone please help me on this? Thanks!

 

Re: Calls keep on failed or interrupted

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

@Yulemin, haven't had that issue on myself or people around me. Does it cut off every 45 minutes? 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Calls keep on failed or interrupted

Member
Posts: 1
Registered: ‎10-12-2019

I have also been facing similar issue for months. 

1. Line cuts off during call. Not specific duration, sometimes 3 minutes, sometime 8 minutes. This happens about 30% of time.
2. Loud static for 0.5seconds a few times during the call. This happens about 20% of the time. 

Above 2  issues happens separately. 

I have changed new phone and still same issue happens. 

Re: Calls keep on failed or interrupted

Support
Posts: 5,898
Registered: ‎10-04-2015

Hi Jonathan88. We appreciate if you could submit an official report via your MyDigi app for further assistance with the network issue.

 

Old version = Menu >> Support >> Email >> Select Category (Network Coverage). 
New version = Menu >> Support >> Network Coverage.

 

The report will be sent straight to our technical team and the result will be appeared in the Case Status (old version) or My Case Status (new version) within 2~5 days. Our apology for the inconvenience caused. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Calls keep on failed or interrupted

Member
Posts: 2
Registered: ‎03-08-2021
Hi team,why my family digi line cannot call.in and call out, call failed, please check

Re: Calls keep on failed or interrupted

Member
Posts: 2
Registered: ‎03-08-2021
Please help, it already 1 week, the issue, totally cannot call

Re: Calls keep on failed or interrupted

Support
Posts: 5,898
Registered: ‎10-04-2015

Hi Lee229. For assistance, please submit an official report via your MyDigi app ; Menu >> Support >> choose Network Coverage.

The report will be checked by our technical team and the result will be updated in the My Case Status in the Notes section.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!