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Auto Debit

Member
Posts: 2
Registered: ‎03-03-2020

Is anyone of you facing auto debit issue, Both my personal credit card and company card were deactivated.

payment was not made accrodingly.

I didn't request or perform the said deactivation.

Any idea why?

 

SMS - Deactivation.

Highlighted

Re: Auto Debit

Support
Posts: 4,499
Registered: ‎10-04-2015

Hi westfind. Could be because we were not able to charge your card after 4 attempts. After the first attempt, Digi will perform another 3 attempts before proceed with the cancellation.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Auto Debit

Member
Posts: 2
Registered: ‎03-03-2020

Hi Zemi,

That's strange. My cards is active with no issue.

However, thanks for the feedback.

Cheers.

Re: Auto Debit

Support
Posts: 504
Registered: ‎06-12-2019

Most welcome. Take care and stay safe. Smiley Happy