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Are you able to suspend my postpaid line as I am going overseas for a few months?

by whysee SuperUser on ‎21-07-2016 03:39 PM

You can request to suspend your line up to a maximum of 2 months by walking in to a Digi Store, or call our Helpline at 016-2211800.

 

Kindly note that we  reserve the rights to Auto Resume your line after 60 days (2 Months) from the suspension date.

 

For a non-contractual account, the Monthly Fixed/Commitment charges will NOT be charged during the Suspension Period. Upon Reactivation, the charges will be charged base on pro-rated calculation.

 

For a contractual account, the Monthly Fixed/Commitment charges will be charged in FULL.

Comments
by johnw1188 Member
on ‎09-09-2018 06:19 AM

 I am overseas now, how do I suspend my account without calling the call center?

by Support
on ‎09-09-2018 09:11 AM

Good morning johnw1188, To request, you may PM us via this channel. Alternatively, you may use our Live Chat service via your MyDigi app too. Thank you.

by SHOWHAND Member
‎29-11-2018 03:57 PM - edited ‎29-11-2018 03:58 PM

hI , 

 

May i know how long does the suspension takes before the termination of a digi number ? 

 

My digi number is 016-5062587

by Support
on ‎30-11-2018 09:08 AM

 

Hi SHOWHAND. If the line is suspended due to overseas, it will auto resumed after the suspension period, not terminated. Thank you.