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Ambassador Plan - Upgrading / Downgrading

Member
Posts: 2
Registered: ‎19-09-2017

Hello All,

 

I know there are 2 plan currently for 2017:

-DiGi Postpaid Ambassador 38

-DiGi Postpaid Ambassador 68

 

I am plan 68, planning to downgrade to 38 (migrating soon to a nearby country for a year or two), but will want to upgrade it back when I am back in Malaysia. Is this possible? Downgrading for the moment?

 

Thank you.



Re: Ambassador Plan - Upgrading / Downgrading

Support
Posts: 1,203
Registered: ‎18-07-2017

Hi y4ng,

 

It is possible. Smiley Happy You can walk-in to our nearest Digi Store, authorised dealer outlet or Digi Store Online: https://new.digi.com.my/home to change plan, or we can assist you with that here.

Re: Ambassador Plan - Upgrading / Downgrading

Member
Posts: 2
Registered: ‎19-09-2017

how about upgrading it back when i downgrade the plan?

i heard it is a one way street

Re: Ambassador Plan - Upgrading / Downgrading

Support
Posts: 1,203
Registered: ‎18-07-2017

You may downgrade and upgrade the plan as you wish. Smiley Happy

Re: Ambassador Plan - Upgrading / Downgrading

Member
Posts: 5
Registered: ‎04-03-2017
Why cant i downgrade now?
Before i upgrade from zero ambassador to 68, digi tell me the same that i can change anytime.
Why now without informing suddenly all tak boleh?

Re: Ambassador Plan - Upgrading / Downgrading

Support
Posts: 3,226
Registered: ‎01-05-2015

Upgrading & downgrading the plan can be done at any time, provided the plan that you want is still available Hoochygal. Currently, we have two Ambassador plans that you choose - Digi Postpaid Ambassador 38 & Digi Postpaid Ambassador 68. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Ambassador Plan - Upgrading / Downgrading

Member
Posts: 7
Registered: ‎11-12-2017
Saya ada terima panggilan dari digi 0162991151, dan saya tak paham apa yang dia tawarkan unlimited infinate 80.bolehkah minta mereka call semula saya.

Re: Ambassador Plan - Upgrading / Downgrading

Support
Posts: 3,226
Registered: ‎01-05-2015

Awie1, kami dah balas PM anda. Sila semak ya :-) TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Ambassador Plan - Upgrading / Downgrading

Member
Posts: 1
Registered: ‎02-02-2018

i have just contacted the helpline and was told that I cannot downgrade from ambassador 68 to ambassador 38. Their reason is system don't allow it.  ????

Highlighted

Re: Ambassador Plan - Upgrading / Downgrading

Community Manager
Posts: 8,673
Registered: ‎20-04-2015
Kindly PM to one of our community support member with your phone number for further checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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