17-05-2020 07:00 PM
Chai8908, may we know if you're referring to the 'Access Fee' stated under 'Service Tax @ 6%' in the bill?
If this is the one, it's referring to the 6% SST for the plan monthly fee.
ie: RM100.00 x 6% = RM6.00
10-01-2021 11:32 AM
Hi LooNamNah. Please refer to Digi_Kobi text in the above thread and if you need further clarification with your account, please PM (inbox) us.
19-07-2021 11:23 AM
Hi, I am writing this on 19 JUly 2021, long after GST has been abolished. There is still a charge called access fee of RM 6, on going . Can anyone explain why? Digi's assitant stated that the 0% GST rate charge (as they assume what this access fee is ) should've been implemented since 2018 and it is now 2021, and the charge is still there.
The access fee could be the 6% GST fee charged until 1 June 2018. Kindly check the bill statement for usage period (refer invoice period). The 0% GST rate for usage started on 1 Jun 2018. Due to how our systems are structured, we require a bit more time to change the GST charging. These changes will be fully implemented in time for the July 2018 statement. Rest assured, any miscalculated charges for the usage from 1 Jun in the June statement will be adjusted in your next statement. We apologise for any inconvenience caused.
20-07-2021 07:24 AM
Hi Didi1. When GST has been cancelled, SST of 6% is the replacement. All Postpaid accounts (Digi Postpaid, Digi Broadband and Home Fibre) are all subjected to this 6% SST.