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Accepted Solution

ADDED VALUE SERVICE 32996 CHARGES

Member
Member
Posts: 3
Registered: ‎21-04-2015

 

Hello Digi,

 

Wanted to know if we had these value added service which we did not suscribe to, the charges can be refunded?

 

I Just check my bill and found out that there is a  daily charges of RM2.50 to  my bill. Its a spam sms which I had block it in my phone but still the charges are pilling up in my bill.

 

Please help ASAP~!!!!

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Re: ADDED VALUE SERVICE 32996 CHARGES

Support
Posts: 1,743
Registered: ‎01-12-2016

Hi lsj,

 

SMS from numbers starting with 3xxxx is not from Digi, cancellation must be made from your own number. Write SMS 'STOP ALL' and send it to 32996 to cancel the application. Make sure there's a response by receiving SMS alert for the cancellation status.

 

Please be careful whenever you access the internet or third party application. Avoid from clicking on any promo or advertisement that pop-up on your device, or you will be charged for the subscription.

 

You may refer to this company for more info on this third party services:

 

Company Name:  Macro Kiosk Berhad  

CS Number: 0321643273  
CS Email: support@macrokiosk.com   

 

Thanks.

 

 

 

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Re: ADDED VALUE SERVICE 32996 CHARGES

Member
Posts: 1
Registered: ‎29-03-2020
Even I send STOP ALL TO 32996, I didn't receive any feedback. Please help.
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Re: ADDED VALUE SERVICE 32996 CHARGES

Member
Posts: 1
Registered: ‎26-05-2020
STOP