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3GB quota missing

Member
Posts: 1
Registered: ‎31-12-2019
I am currently on "digi 38 new" Postpaid plan with 6GB all day and 3GB weekend quota.

However, starting this billing cycle 21 Dec, I only see 6GB all day quota when I check data balance. The weekend quota is now only 5MB. The 3GB quota is missing!

Please check and make sure I get back the 3GB quota.

Thanks

Re: 3GB quota missing

Support
Posts: 1,827
Registered: ‎10-04-2015

Hi, good evening. Please PM (inbox) one of us (the Supports) for further assistance with your account. Other than PM, you can call our helpline too. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: 3GB quota missing

Member
Posts: 1
Registered: ‎31-01-2020
I have the same issue with digi 38 new too!!!! Pls assist me so that I could get back the missing 3gb weekend quota!

Re: 3GB quota missing

Support
Posts: 3,596
Registered: ‎01-05-2015

yshiuan97, kindly check your PM and provide us with the required info, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!