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100 minutes call and 100 free sms

[ Edited ]
Member
Posts: 1
Registered: ‎16-10-2016
Hello, i have subscribed with the new postpaid 50 plan. I just wanna ask, why i got only 55 minutes of calls and 55 free sms to all networks instead of 100 minutes of calls and 100 sms to all networks as shown in the promotion poster? I've already check at myDigi apps and on digi website, the result is very disappointing.
Hope you can clarify on this matter. Tq.
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Re: 100 minutes call and 100 free sms

Community Manager
Posts: 8,723
Registered: ‎20-04-2015

Your billing cycle does not start on the date that you subscribe to the plan. Depending on the billing date that you have been assigned to, the charges, free SMS and calls will be prorated according to the number of days you have on the first billing cycle.

 

All charges and entitlement will be in full on following months.


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