porting out rejected

[vichelle]

my porting out is rejected...i had apply to port out to another network one week ago, but i received two times massage from digi said that my porting out is rejected. and i would like to ask, my digi mobile number 0162528747, the name register is under LIANG VICHELLE or NEOH SEW YOOK?

[Digi_Jodipy · Accepted solution]

Hi vichelle,

If you requested to port out, the rejection message should be sent by the recipient network.  As we have check the port out request,  the rejection is based on error "New NRIC is incorrect."  Please ensure that the port out request is using the correct owner info.  If you need confirmation on ownership of the mobile number, please visit the nearest Retail Store to assist you further.

[sufi]

digi just say sorry for my port out was not succesful.. did not say what's cause of that.. since i did myself online to port out to other telco could you help me with this issue..i cant use my new sim since my phone have limited sim space.. almost a week i cant make a phone call..pls help me.

[Digi_Jodipy]

Hi sufi,

Your prepaid is in barring status.  In order to port out, you must be in active status.

[sufi]

okay..so..how am i gonna active? can u help?.. thank 

[MrOctopusK]

If you run out of credit or the account has expired, you need to reload to your account.