Port Out Issue

Haire · ‎01-11-2015

I am currently with Smart Plan V1 and would like to port out my number but fail due to technical error.
Please help.

MrOctopusK · ‎20-04-2015

Firstly, ensure that you are not subscribed to any mobile internet at the moment. If you are not subscribed to a mobile internet, then we will have customer service to assist you.

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Haire · ‎01-11-2015

How do I unsubscribe? Because the internet package is infused together right? Its Smart Plan?
Currently the line is barred because my airtime is finished but still got a month untill it is remove from system.

MrOctopusK · ‎20-04-2015

The account has to be active to port out.

Anyway, I shall ask for confirmation from Digi team.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Haire · ‎01-11-2015

Thank you very much!

Digi_Kobi · ‎01-05-2015

Hi Haire,

Do you still have issue with the port-out request?

If yes, maybe you can PM us your mobile number for further checking.

PM at http://goo.gl/1pzO0s

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

frustrated · ‎18-11-2015

Malaysian Communications and Multimedia Commission (SKMM)

aduanskmm@cmc.gov.my

1800 188 030

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