13-06-2019 03:50 PM
What sort of repercussions should we take when we do not even know that we subscribed to Gogopass Game?
How in the world was the subsription done? I am always quite wary on stupid internet ads, never press anything as
I am also wary of malware. There is no notice whatsoever when deductions are done on subsription. I just
happen to notice my balance getting deducted.
Digi please help to sort this and protect your customer account. Thank you.
I hope this issue will be resolved after I contacted your Digi representative today, keeping my finger
cross of no more deductions.
hi there, anyone experiance with billing by game portal weekly without having subcribe for it ever?
am being charge by bloody GO GAME weekly rm3, for don't how long already, unsubscribe on mygogame.com, it says i dint register yet, so how they manage to chrge me for it?
15-06-2019 08:19 AM
24-06-2019 12:52 AM
24-06-2019 09:37 AM
27-06-2019 11:36 AM
So this issue has been existing since 2018, but DIGI is not doing anything on this? And those game platforms are either exclusive partner with DIGI or own by DIGI but not 3rd party?? Come on DIGI please do something on this, we do not want to spend time on unsubscribing services which we did not subscribe in the first place, and everytime we need to complaint to get the refunds (whether DIGI refund or not I'm not sure, let's see). It is unfair to those people who do not even realise they are being charged until receiving the bill. So this is the 2nd time I'm being charged for nothing, please return my money, and make sure this does not happen again.
28-06-2019 11:30 AM
03-07-2019 12:06 PM
I'm Kellie from goGame Malaysia Sdn Bhd, a mobile game company.
We understand that many here have been encountering an issue where you are automatically subscribed to a service under mygogame.com, as we have received feedback on this via our support channels.
We would like to clarify that we, goGame Malaysia Sdn Bhd, are a separate organization from mygogame.com.
If it helps, you can try clicking here to unsubscribe: http://mygogame.com/mcp/unsubscribe-without-login
Otherwise, you can try contacting their support at 010-4248 713 or send an e-mail to firstname.lastname@example.org.
We're sorry that we're unable to provide any further assistance than this.