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extra charges on my bill

Member
Member
Posts: 1
Registered: ‎01-06-2020

i received a charge of netflix subscribtion  but i don't have any active netflix account for years. 

i asked netflix too and they told me that there would be no  payments for this but still, it came to my bill.

i don't know why is this happening and i wish for a refund of my RM17 .

i don't want to pay extra money for something i never used.

Re: extra charges on my bill

[ Edited ]
Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Digi is just acting as a payment method for Netflix. Please manage your subscription with Netflix directly. 

It also appears that there is no free trial in Malaysia. Hence subsription will cost money on first month itself. If you're unsure how you got subscribed to Netflix, perhaps Netflix could assist you in finding out.

https://help.netflix.com/en/node/41049?rel=related

https://help.netflix.com/en/node/16282


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: extra charges on my bill

Member
Posts: 1
Registered: ‎23-09-2021
Same with me.. but my bil rm55 ..so i want to know ...setle or not your bil. I dont want to pay

Re: extra charges on my bill

Support
Posts: 5,910
Registered: ‎10-04-2015

Rosmawati82. Check all of the charges details via your MyDigi app (by downloading your bill statement). Please check every pages and if there's some charges that you are unsure of, you can refer it back to us for clarification.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!