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What is Value Added Service 39665 charged in my bill?

Member
Posts: 4
Registered: ‎15-04-2020

Can anyone tell me why there is any value Added Service 39665 charged RM8.15 in my latest bill?

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 1
Registered: ‎22-04-2020

Me too. My bill on 4/4/2020 been charged

value added services 39665 

0.15

8.00

 

what is this? Please someone explain to me. Thanks 


@Sweetycsi wrote:

Can anyone tell me why there is any value Added Service 39665 charged RM8.15 in my latest bill?


 

 

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 4
Registered: ‎15-04-2020

Annoying when appearing this kind of value service charges... shouldn't Digi ask before charging us the amount?? Only knowing when the bill comes out & no solution except just pay the amount. hiazzzz

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 1
Registered: ‎26-04-2020
same here! same amount. very annoying

Re: What is Value Added Service 39665 charged in my bill?

Support
Posts: 1,035
Registered: ‎18-11-2016

Hi Janice5 and Sweetycsi, we can assist to check further, kindly provide us with your mobile number and full name via PM. Thank you. 

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 1
Registered: ‎02-05-2020
I too just found out today I was charged this value added services 39665 amounting 8.15. I don't even subscribe anythin.g. Kindly give explanation on this.

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 4
Registered: ‎07-05-2020
Hi Digi Ann,

Can you please help me to check mine too? I have been charged the same amount but I do not request for any value added service.

Thank you.

Re: What is Value Added Service 39665 charged in my bill?

Member
Posts: 3
Registered: ‎11-05-2020

Digi Ann, 

Can you check mine too?
My bill also same..
Got this 39665 at RM 8++

Re: What is Value Added Service 39665 charged in my bill?

Support
Posts: 4,117
Registered: ‎14-04-2015

GohSwk, to stop the service, u will need to send one SMS to the number. U will need to type STOP ALL and send it to 39665 as soon as u can ya. Tq.

 

 

Re: What is Value Added Service 39665 charged in my bill?

[ Edited ]
Member
Posts: 1
Registered: ‎13-05-2020

Hi,

 

Me and my downline is also charged RM8.15 each for the service which we never applied in the first place. When we contacted Digi, the operator told us that they cannot track it because it is from a third party and told us to email the third party which we are currently waiting for their reply. I do not even know if the third party that was tracked by Digi is  legit or a scam. I feel that this is unfair to us when we have never subscribe to any third party service and even if we did it unconsconciously, Digi cannot detect the third party.  Why are we not being informed on the services that we subscribe to if we did and only reflect in the invoice when we want to make payment. Unless Digi can provide us an answer, I will refuse to pay the value added service which I have never subscribe to.