22-04-2020 09:10 AM
Me too. My bill on 4/4/2020 been charged
value added services 39665
what is this? Please someone explain to me. Thanks
Can anyone tell me why there is any value Added Service 39665 charged RM8.15 in my latest bill?
24-04-2020 01:12 PM
Annoying when appearing this kind of value service charges... shouldn't Digi ask before charging us the amount?? Only knowing when the bill comes out & no solution except just pay the amount. hiazzzz
26-04-2020 01:11 PM
Hi Janice5 and Sweetycsi, we can assist to check further, kindly provide us with your mobile number and full name via PM. Thank you.
02-05-2020 11:38 AM
07-05-2020 09:39 AM
12-05-2020 12:55 PM
GohSwk, to stop the service, u will need to send one SMS to the number. U will need to type STOP ALL and send it to 39665 as soon as u can ya. Tq.
13-05-2020 10:38 PM - edited 13-05-2020 10:41 PM
Me and my downline is also charged RM8.15 each for the service which we never applied in the first place. When we contacted Digi, the operator told us that they cannot track it because it is from a third party and told us to email the third party which we are currently waiting for their reply. I do not even know if the third party that was tracked by Digi is legit or a scam. I feel that this is unfair to us when we have never subscribe to any third party service and even if we did it unconsconciously, Digi cannot detect the third party. Why are we not being informed on the services that we subscribe to if we did and only reflect in the invoice when we want to make payment. Unless Digi can provide us an answer, I will refuse to pay the value added service which I have never subscribe to.