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Upgrading of plan under contract

Member
Posts: 1
Registered: ‎13-09-2015
Hi, currently under contract for High Voice 78 with device purchase (asus zenfone 2). Interested to upgrade to High Voice 98.

Been told by call centre that i will need to pay for RM200 penalty and my upfront payment under High Voice 78 will be void..

Seek clarification, as your current policy is hindering customer to upgrade to better package.
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Re: Upgrading of plan under contract

Contributor
Posts: 75
Registered: ‎18-08-2015

It is true.  Their contract cannot upgrade or downgrade.  If you insist, they will need to terminate your contract then only can upgrade.