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Unwanted gamer heaven subscription from 20000

[ Edited ]
Member
Member
Posts: 3
Registered: ‎17-01-2021

Gamer heaven had been charging silently to my postpaid for the past 2 months. Opening the link will direct me to their site to complete the signup.

 

"RM0.00:Thank you! Gamer heaven has been renewed for RM3.00. Next renewal: 18/01/2021. Play now or manage your services at https://sohoj.io/m "

Sender is 20000

 

I cant find a way to stop the subscription. Plz help

Re: Unwanted gamer heaven subscription from 20000

Support
Posts: 4,879
Registered: ‎10-04-2015

Morning dx. Please PM (inbox) us for checking and assistance with the subscription.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unwanted gamer heaven subscription from 20000

[ Edited ]
Member
Member
Posts: 3
Registered: ‎17-01-2021

Already PM  you on 19-01-2021  11:34 AM. Have you attended this problem?

 

Charges still occur on  25th Jan. This charges occurs every Monday of the week.

Re: Unwanted gamer heaven subscription from 20000

Member
Member
Posts: 3
Registered: ‎17-01-2021

Dear Digi_Zemi,

 

Up till 25th January this recurring charges still happen. Please help

 

gamerheaven4.JPG

 

gamerheaven2.JPG

Re: Unwanted gamer heaven subscription from 20000

Member
Posts: 1
Registered: ‎24-02-2021

Hi dx,

 

Is this problem solved? I've same problem as you.

Re: Unwanted gamer heaven subscription from 20000

Support
Posts: 4,878
Registered: ‎01-05-2015

syvan_1, please check your inbox ya. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Unwanted gamer heaven subscription from 20000

Member
Posts: 1
Registered: ‎30-10-2020
How to stop this please!! I didn't subscribe to this at all. How can someone use my number or subscribe without my permission? Is digi security so low????
RM0.00:Thank you for subscribing to gamer heaven. Next renewal: 16/04/2021 - RM3/week. Play now or manage your services at https://sohoj.io/m
Sender is 20000

Pls reply me at jasmineprop3@gmail.com

Re: Unwanted gamer heaven subscription from 20000

Member
Posts: 1
Registered: ‎17-05-2021
hi sir,
How to stop this please!! I didn't subscribe to this at all. How can someone use my number or subscribe without my permission?

10/05/2021 - RM3/week. Play now or manage your services at https://sohoj.io/m
Sender is 20000
already charge 3 time rm3

please halp to unsubscribe. tq.

Pls reply me at cyhii76@gmail.com

Re: Unwanted gamer heaven subscription from 20000

Support
Posts: 4,879
Registered: ‎10-04-2015

Hi cyhii76. You can PM (inbox) one of us (the Supports) for checking and assistance.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unwanted gamer heaven subscription from 20000

Member
Posts: 1
Registered: ‎09-06-2021
Please help. I also has the same problem. Phone no. 0167248318.