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Unknown charges

Member
Member
Posts: 3
Registered: ‎29-12-2016
RM5.00: (Excl. GST) TQ. You have purchased 1 day pass in Celeb Vlog Channel. No data charges. Watch: http://goo.gl/knNpGf

Hi, morning. Rm5 has been added to my bill for the service that I didn't purchase. I am afraid this will happen automatically again in future, please help me to terminate this purchase and prevent it happen again. Thank.

Re: Unknown charges

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

Reply STOP ALL to the SMS. Be careful when you use websites or apps that lure you into clicking pop ups. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Unknown charges

Member
Member
Posts: 3
Registered: ‎29-12-2016
Can Digi alert us first before do the transaction immediately?

Re: Unknown charges

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

@MSH wrote:
Can Digi alert us first before do the transaction immediately?

Currently there is no function for that. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Unknown charges

Member
Posts: 1
Registered: ‎18-04-2021
Please clear the charge from my bill !

Re: Unknown charges

Support
Posts: 4,499
Registered: ‎10-04-2015

Awieazman, PM (inbox) us for checking first.

 

Thank you.

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