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Transaction Failed

Member
Posts: 8
Registered: ‎18-04-2020

Hi,

Currently I'm using CIMB card to make payment for any transaction, just that when I need to pre-order the latest model Samsung Galaxy Note20 Ultra 5G with Digi Postpaid 120, after all the details has been fill up. Then I've selected for installment monthly payment. After I click "Proceed", it shows me this "Sorry, the transaction was declined due to invalid CIMB card. Please try again."  And this will be my transaction order ID:200810021099968.  So my question is, do I need to contact the bank or is it my current bank card need the particular amount for installment monthly payment?

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Re: Transaction Failed

Support
Posts: 2,995
Registered: ‎10-04-2015

Hi KCCC. Please PM (inbox) us for checking. We'll try to respond the soonest possible. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Transaction Failed

Member
Posts: 8
Registered: ‎18-04-2020

Thanks for the response, I've already solve the issue, thanks anyway.

Highlighted

Re: Transaction Failed

Support
Posts: 2,995
Registered: ‎10-04-2015

Good to hear that and thank you for the update. Stay safe ya!

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!