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Subscription without permission, Digi should help stop all these non-sense

Member
Posts: 2
Registered: ‎06-09-2019

I've been charged  RM42 per month since July for a RM3.00/SMS like this  

RM3.00:Enjoy video, enjoy life: http://bit.ly/2IQpwaf

This was charged to my sub-line and I didn't notice it until now. Upon investigating further and reading this forum, I noticed that this is a common occurances, why should Digi even allow such unsolicited charges. I checked the history, and there were no sent out messages that confirm such subscription. The first ever message was

RM0.00: Successful registration. No subscription fee. Price: RM3.00/sms. 30 sms/month. Renewal on 01/08/2019. To cancel, send stop dme to 33375

I tried but can't stop the subscription, and please assist to cancel and reverse the charges.

 

Also please offer an option to disable this subcription feature. I know some users do want this kind of service, but majority of us is already internet connected, there's no reason that we need to pay RM3.00 for a video link.

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Re: Subscription without permission, Digi should help stop all these non-sense

Member
Posts: 2
Registered: ‎06-09-2019

First SMS received

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Re: unsubscription without permission, Digi should help stop all these non-sense

Member
Posts: 1
Registered: ‎28-01-2020
please i want stop subscription the viu app..i dnt wacth the video!..when i top up my credit it automatic deduct my crdt rm3