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Prepaid Credit has been deducted for no reason

Member
Posts: 1
Registered: ‎01-06-2021
I top up my sim on Saturday and the Credit is about RM9.33.
Today, I have make a call which cost me RM0.30.
Later night, I receive message said 'Penggunaan Internet anda tlh mencecah RM3. Guna sebanyak RM5 lagi utk nikmati Internet PERCUMA sepanjang hari sehgga 12 tgh mlm! '
ADN i check my Credit now, it left RM5.03, actually it should be RM 9.03.
I'm sure that I didn't turn on the data and why Credit deducted without reason?
How can i solve this issue?