28-09-2019 12:53 PM
Poor service by Digi and Gdex.
I pre-ordered Iphone 11 and supposed to be delivered on launch day 27/9/19. I stay at home the whole day because they said cannot be received by 3rd party. Guess what, they were unable to deliver that day. Reason, unknown. They they promise to do next day delivery, before noon.
So today, i wait again till noon, still no delivery. Call them again said no delivery arrangement for today. Next one will be on Monday. This make me furious.
If you cannot make it, just tell the customer. I can go there and collect from your office. What is the point for pre order if i need to wait 4 days to get the phone. Better straight go into shop and bought there.
Is there anyway i can cancel those delivery and get them from the store myself? I dont trust them.
30-09-2019 12:37 PM
fazl3y, sorry to hear about this If u still haven't receive ur package yet, please PM us ur full name, transaction number and last 4 digits of ur IC number in order for us to check further on this. Do provide us ur phone number too ya.