15-05-2016 07:19 PM
I called the helpline on 12/May to ask customer service to port out, everything proceeded just fine. It was rejected because I was just told that digi sends a text to confirm my porting out. I cannot receive texts/calls as the sim card is broken.
Now on 15/May I called to try again and this time they're saying I must go to a digi centre to submit a form? Why is it suddenly the 'procedure' to go all the way to a centre and submit a form? I could do it by phone just 3 days ago.
Need verification from support if I must go to a centre or if the agent was just pulling my leg. Thanks very much.
15-05-2016 08:09 PM
You need to replace your SIM card so that you can trigger the port-out confirmation by SMS. You can do so by visiting a Digi Store that has SIM replacement feature: http://new.digi.com.my/support/digi-store
16-05-2016 10:51 AM
Thanks MrOctopusK, I'll get that SIM replacement. But what about the porting out? Can I still do it by phone?
for porting out, you don't really need to DIY. usually, if you go to the new telco, they will do everything for you. you just need to wait for the confirmation sms and reply to it.
16-05-2016 06:37 PM
Hi wil, you need to resubmit your application if your first submission was rejected. Try to just call your new telco and ask them to resubmit it.
16-05-2016 08:35 PM
Thanks for the replies, I've called the helpline again and this time they say they'd send a request to support so I can port out without the sms confirmation. I simply can't be bothered to pay RM10 for a replacement sim card. I've contacted the new telco so they will resubmit until it's successful. Thanks again
17-05-2016 03:56 PM
Noted that wil!
09-08-2016 02:29 PM
Dear Digi, I have submitted request to port out from digi via celcom but I still haven't received any message for the porting-out confirmation. How can I get that confirmation message ?
09-08-2016 03:21 PM
Can you please PM us the phone number and registered name <here> for further checking, kongjoelee?
09-08-2016 09:26 PM
It is okay. I already called to the customer service for the port out status and I have already cancelled the port out request. Thanks for your hardwork @Digi_Kobi