Port in rejected

[RyanTTLun]

Hello, I've just received an email saying that my MNP request had been rejected due to not replying to the validation SMS

But i did reply YES to the validation SMS and even got an confirmation from Maxis as well. Anyway, I resubmitted my MNP application again a few minutes ago.  Would any support staffs or community manager kindly look into this matter and see what went wrong? Thank you!

[Digi_MYCHEAH · Accepted solution]

Hi RyanTTLun,

We regret to inform that we unable to check it here due to the request was rejected by Maxis. However, you may contact Maxis directly for further clarification.

Thanks.

[Miratomato]

Hye. I just request to port out to umobile and have been rejected by digi. May I know why and what should I do to solve this? My number 014-9398418

[Digi_Ann]

Hi Miratomato, Please PM us via https://goo.gl/SxGJMl with your number and full name for further checking.  Thanks.

[Bobutonz]

Hello, I've just received an email saying that my MNP request had been rejected due to not replying to the validation SMS in fact i didnt receive any message  to port in

Number:0183263581

[Digi_Fero]

Hi Bobutonz. We have responded to your PM. TQ.

[Adzrulrul]

My port in got rejected because new nric incorrect??

[Digi_Zemi]

Hi Adzrulrul. Submission was based on the info you gave in the form. If you have received that rejection remarks, please contact your current telco to check your registration details with them. Might be that the number is not under your name or there's an error in your registration details.

[rezzy]

Yesterday i went to Digi Store to port in my number from Hotlink to Digi, and until now my new Digi simcard has not been activate yet? Pls solve this quickly, it is urgent.

[Digi_Fero]

Hi rezzy. We have responded to your PM. Thank you.