24-06-2021 08:45 PM
Hello, Digi staff.
Today I had received an email, claiming that my older brother haven't pay up the outstanding amount of RM 86.39 for a broadband plan that had already been cancelled since October 2019. In the same email, if payment still hasn't made within 7 working days from the date of this email being send (which is June 24, 2021), the contractor will be consider taking legal actions.
My brother can't contact the customer service because he is in Singapore right now, so I tried to contact customer service over phone line, but find out that it is a pain in a butt. So, I posted here instead so I hope that Digi staff can see it and contact me through PM to solve this ASAP. Also, I can't post information about the account number and the owner's name in the public.
26-06-2021 08:50 AM
Hi Yuuyatails If you were the registered owner of that account, please PM (inbox) us for checking and assistance. If you are not, please ask the owner to contact us him/herself ya.
15-07-2021 07:28 PM - edited 15-07-2021 08:08 PM
I'm not the account owner, but my older brother is.
The problem right now is that my older brother doesn't have the Digi community account here anymore because, as I said, he had already cancelled the internet plan years ago. Also, due to circumstances, my email address was used instead of his email address, hence I received the emails from debt collectors instead of him.
As he's in Singapore right now, he can't come back to Malaysia due to the pandemic. Is there's any other way for him to contact the customer service on his own because he has an oversea phone number?