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New number

Member
Posts: 2
Registered: ‎04-02-2021

Hi, I just bought a number from the online digi store about a week ago (https://www.digi.com.my/shop/prepaid-plans/prepaid-next). I changed my WhatsApp account to my new number, but it seems like someone is still using the number because there's suddenly groups and message from numbers that I don't know and I never saved. I am not sure what the problem is here. Does that means the old owner is still actively using the number?

Re: New number

Support
Posts: 5,731
Registered: ‎10-04-2015

Hi cocomelon. Terminated phone numbers will be recycled and will be put on sale again anytime. 

 

The previous owner might have still used the same phone number for his / her WhatsApp account until you opt to activate the number. Since you are now the rightful owner of the phone number, he / she is not able to use the same number anymore.

 

Thank you.

 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: New number

Member
Posts: 2
Registered: ‎04-02-2021

Great. I was scared if we're sharing the same number. although I do get calls from the previous owner's acquaintance, i guess it's fine now.

Re: New number

Support
Posts: 5,731
Registered: ‎10-04-2015

Good to hear that. You have a nice day ahead and stay safe ya! Smiley Happy

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!