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Accepted Solution

Is Digi customer service call 12273 chargeable?

Super Contributor
Posts: 126
Registered: ‎23-04-2015

As per subject,

 

Is this number still valid to call digi customer service?

 

I am getting several charges for CERTAIN 12273 calls via my prepaid and postpaid number.

It means the call charge is intermittent.

 

The 0162211800 and 110 cannot be reached via VoLTE so I have to use 12273 to reach Digi customer service via VoLTE network.

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Re: Is Digi customer service call 12273 chargeable?

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

@digizen, calls to 12273 is chargeable at 30c/minute. 

When you make phone calls to Helpline (0162211800) or any number that VoLTE does not support, your phone will temporarily revert back to 3G for normal calls. Alternatively, you can switch off VoLTE on your phone temporarily.


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Pls un-barred the internet line

Member
Posts: 2
Registered: ‎23-12-2017
Hi. I have made the payment for the telephone billing. But my line is still under barred condition. Would appreciate if able to re-activate my internet data line. Thanks.
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Re: Pls un-barred the internet line

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi Charmaine87, kindly send us a private message <here> including your mobile number for further checking. Thank you.

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Re: Pls un-barred the internet line

Member
Posts: 2
Registered: ‎23-12-2017
Hi i reply ur email. Is that correct? Do u receive it?