18-05-2017 06:04 PM
As per subject,
Is this number still valid to call digi customer service?
I am getting several charges for CERTAIN 12273 calls via my prepaid and postpaid number.
It means the call charge is intermittent.
The 0162211800 and 110 cannot be reached via VoLTE so I have to use 12273 to reach Digi customer service via VoLTE network.
Solved! Go to Solution.
18-05-2017 10:55 AM
@digizen, calls to 12273 is chargeable at 30c/minute.
When you make phone calls to Helpline (0162211800) or any number that VoLTE does not support, your phone will temporarily revert back to 3G for normal calls. Alternatively, you can switch off VoLTE on your phone temporarily.
23-12-2017 05:03 PM
23-12-2017 05:19 PM
Hi Charmaine87, kindly send us a private message <here> including your mobile number for further checking. Thank you.