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Google Play purchase error

[ Edited ]
Member
Posts: 6
Registered: ‎06-05-2017

 I having a problem on the google play purchase. I was going to buy an apps that cost RM14.99, after selected Digi billing and password comfirmation, it took awhile to process and end up showing 'error'. The  amount already been deducted from my credit.  Attach file is the canceled payment from google play. Will it get a refund from digi?

  

Thanks.

Re: Google Play purchase error

[ Edited ]
Member
Posts: 1
Registered: ‎29-10-2017

I'm having the same exact issue as you at almost the same time. I purchased in-app item via Google Wallet, the transaction did not go through.with an "error" notice BUT it already deducted my prepaid balance (RM21.08). Can any customer service representative please help verify this and refund my credit?? 

Thank you.

Re: Google Play purchase error

Member
Posts: 2
Registered: ‎14-01-2018
i have problem while making purchases direct digi billing..got error message and deduct my credit but i got nothing from google play even receipt..please help me refund my credit back RM79.00

Re: Google Play purchase error

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

Kindly send your phone number and description of issue to one of our community support for further checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


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