28-06-2019 07:45 AM
Need support on bad internet coverage issue.
Jalan Pandan 10, Taman Dato' Hormat,
42500 Telok Panglima Garang,
The issue here, we have very slow internet connection the whole time, except in the morning up until 9 to 10 am.
Please support to rectify the issue.
28-06-2019 10:13 AM
Hi Phenom87, we provide support channel for network issues on MyDigi app. Upon logging into MyDigi app, open the menu, tap 'Support'. Finally select 'Network Coverage' option to send us the location and feedback related to the network issue.
19-08-2019 09:56 PM
20-08-2019 03:24 PM
Good evening Elvin8377. We appreciate if you could submit an official report via your MyDigi app.
Old version = Menu >> Support >> Email >> Select Category (Network Coverage).
New version = Menu >> Support >> Network Coverage.
The report's result will be appeared in the Case Status (old version) or My Case Status (new version) within 2~5 days. Rest assured that our technical team will revert to you the soonest possible. Our apology for the inconvenience caused. Thank you.
31-03-2020 11:51 PM
07-05-2020 11:42 AM
Need support on bad internet coverage issue. Location:
Persiaran Indah 4,
Desa Pengkalan Indah,
31650 Ipoh Perak
The issue here, we have very slow internet connection the whole time since i subscribe to Digi . Please support to rectify the issue.
Ping result can go up to few thousand, it is not practical to use this network, can't do anything.
07-05-2020 12:00 PM
voyager_tay, to assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.
Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused
We also regret to inform u that the unusually high usage has caused internet connection slowness recently. It may take time to resolve this, thus we seek your patience and kind understanding on this issue
30-05-2020 02:09 AM
30-05-2020 09:16 AM
Hi Faqiella. Please search the network manually via your phone settings and use your SIM card in a different phone first. If still can't receive any signal, PM (inbox) us for further assistance. TQ