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Re: Complaint: Bad Internet Coverage

Member
Posts: 1
Registered: ‎26-06-2020
Hi there, I'm like to inform you that coverage at my llace really badly.. I top upnthe credit and purchase the Internet data but can't use it.. So just waste my money... The bad coverage happens for a year ago until now.. I can't use even what's up, fb or any basic apps... Only 1 coverage bar in this place.. Other telco coverage is really good and have 4g here..but digi really poor coverage.. Please check if not i will change to other telco.. Sorry for this... This is the address :
Kampung kuala trong 34800 taiping perak
And if i go 20km from my area only got 3g coverage only.. All nearby areas also to poor connection.. Please check it.
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Re: Complaint: Bad Internet Coverage

Support
Posts: 1,970
Registered: ‎14-04-2015

Asrie87, to assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad

 

We also regret to inform u that the unusually high usage has caused internet connection slowness recently. It may take time to resolve this, thus we seek your patience and kind understanding on this issue

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Re: Complaint: Bad Internet Coverage

Member
Posts: 1
Registered: ‎24-07-2020
Long lat 1.9337723, 111.1897771
Digi network only H+ PLS fix it..
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Re: Complaint: Bad Internet Coverage

Support
Posts: 62
Registered: ‎03-03-2020

Hi SameulDunggat, our apologies for any inconvenience caused to you. Smiley Sad Please do submit the network feedback via MyDigi app. Log in Mydigi > click on Menu > Support> Network Coverage. Our respective team will take an immediate action to resolve this for you ya. Our investigation findings of your case will be published under Case Status on MyDigi. TQ.

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Re: Complaint: Bad Internet Coverage

Member
Posts: 3
Registered: ‎04-08-2020
Case status tab under support
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Re: Complaint: Bad Internet Coverage

Member
Posts: 1
Registered: ‎06-08-2020
Even my place has 4G but still slow. When it change to h+ I can't open anything using a internet so please fix the coverage at my state.. My poscode is 06650 please. I have waiting for u guys to fix from the 1st PKP till now.. Before PKP even I use h+ I can go Live (streaming). But now the speed slow down. Please fix that I have waiting for so long.
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Re: Complaint: Bad Internet Coverage

Support
Posts: 1,970
Registered: ‎14-04-2015

MrKanai, please PM us ur phone number and full location address for further checking and assistance on this. 

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Re: Complaint: Bad Internet Coverage

Member
Posts: 2
Registered: ‎13-09-2020
Boleh ka update coverage kawasan taman lembah merbok indah kedah teruk sangat dah ni... Bulan2 bayar bil line slow...bila nak duit cepat
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Re: Complaint: Bad Internet Coverage

Member
Posts: 2
Registered: ‎13-09-2020
Lokasi
Taman lembah merbok indah 08400 merbok kedah

Coverage tolong buat bg cantik la...bayar cantik lain tidak cantik... Tiap2 bulan bayar
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Re: Complaint: Bad Internet Coverage

Support
Posts: 2,842
Registered: ‎10-04-2015

Mizye30, anda juga perlu PM (inbox) kami untuk semakan dan bantuan berkenaan dengan isu liputan yang dialami. Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!