21-01-2019 01:12 AM
21-01-2019 07:48 PM
Good evening. For unplanned service interruptions, there'll be no notification.
Please follow the steps we gave in the above replies to lodge a report. If u have sent it but didn't receive any feedback after a few days, please give us (via DM) the email address and the phone number used for that report for us to check it with our tech team. TQ
26-05-2019 03:44 PM
Hi naddynis. We appreciate if you could submit an official report via your MyDigi app.
Old version = Menu >> Support >> Email >> Select Category (Network Coverage).
New version = Menu >> Support >> Network Coverage.
The result of the report can be checked under the Case Status (old version) or My Case Status (new version) after 2~3 days. Rest assured that our technical team will revert to you the soonest possible. Our apology for the inconvenience caused. Thank you.
03-09-2019 10:03 PM
30-09-2019 10:57 PM
Hi Paktharm. Please follow the above steps to lodge a report. Our technical team will revert to you for the outcome within the stated days. Thank you.