|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Bad Internet Coverage

Member
Posts: 1
Registered: ‎08-12-2017

Recently I went to Kelantan to attend a programme. I stayed there for almost 2 months and I was very very disappointed with your internet coverage. I subscribed to Internet 5GB for RM 30 but I faced lots of difficulties to complete my task. I couldn't even use the Google and my emails were all pending. Even simple apps like whatsapp messaging was slow as well. I only got the connection when I was at the town at Kota Bharu, around 15 minutes from my job area. I really hope Digi can do something about it because I will be going there again. The location is at Kampung Wakaf Stan Kota Bharu, Kelantan.

Thank you for your assistance.

Re: Bad Internet Coverage

Community Manager
Posts: 8,610
Registered: ‎20-04-2015

Kindly provide your network feedback through MyDigi app with the location for future improvements: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Bad Internet Coverage

Member
Posts: 1
Registered: ‎12-04-2018
bad internet caverage at kampung puah seberang, sentul, 51000 Kuala Lumpur. Internet won't connect and its so difficult to male phone calls. 2nd week of may and still experiencing the same. not only me but friends, family and colleagues

Re: Bad Internet Coverage

Community Manager
Posts: 8,610
Registered: ‎20-04-2015

@shazrulizaq, kindly provide info of the issue and the location using MyDigi app: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...

Thank you for your feedback!


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Bad Internet Coverage

Member
Posts: 11
Registered: ‎28-09-2017
3g dgn 4g memang teruk rasa nk tukar telco lain renew kouta tak boleh guna rugi je... report banyak kali apa pn tak buat... pendapat rase telco mana yg ok

Bad Internet Coverage

Member
Posts: 1
Registered: ‎10-07-2018

i'm working  at B6, Kompleks JPM, Parcel B, Putrajaya. DIGI internet coverage here very poor. Sometimes, my whatsapps messenge took times to deliver or received. Got a bundle of messege at one time.  My place in the office is near the window if the coverage in the office is the problem.. it should not be a problem for me, right? I hope there is some action taken to this complaint, because this is PUTRAJAYA but DIGI not cover?

Re: Bad Internet Coverage

Community Manager
Posts: 8,610
Registered: ‎20-04-2015

@enna, do help us by providing your feedback through MyDigi app: https://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/...

Our technical team will investigate on the issue.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: Bad Internet Coverage

Member
Posts: 11
Registered: ‎28-09-2017
Stupid Digi

Re: Bad Internet Coverage

Member
Posts: 1
Registered: ‎05-12-2018
Disappointed with the internet coverage at Setia Tropika, JB. It took few minutes to send out only a simple whatsapp message. It is useless for user to have 30GB data which cannot be functioned properly.

Re: Bad Internet Coverage

Support
Posts: 1,022
Registered: ‎14-04-2015

LWinnie, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon > Support > Email > Category & submit ur feedback on the network issue that u are currently facing. Sorry for any inconvenience caused Smiley Sad 
Our investigation findings on your case will be published under Case Status on MyDigi. For guidelines on how to submit ur case via MyDigi, u may visit - http://goo.gl/RNWQ9s