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Re: Bad Coverage and Slow Internet Speed Complaint

Support
Posts: 4,339
Registered: ‎14-04-2015

Adilah72, untuk bantuan selanjutnya ke atas perkara ini, mohon kongsikan dengan kami info lanjut mengenai situasi yang dihadapi itu dengan log in ke aplikasi MyDigi (menu > Support > Report An Issue > Network Coverage).

Hasil siasatan kes anda akan dikemaskinikan di bawah 'Status Kes Saya' di MyDigi. Maaf atas kesulitan yang dialami Smiley Sad 

Re: Bad Coverage and Slow Internet Speed Complaint

Member
Posts: 11
Registered: ‎29-09-2019

bruh stfu .  Still waiting for my PM ? after nearly 3 years of making weekly report and get replied with the same excuses and you guys gonna bull**bleep** your way claiming your guys still waiting for my PM ? oh yeah , i do remember that one customer service girl that just dont care anymore and start to claims they contact Majlis Pembandaran and  improvement should be done on april 2020 . . Its June 2021 now hahaha

Re: Bad Coverage and Slow Internet Speed Complaint

Member
Posts: 3
Registered: ‎29-05-2021
To slow la at Kampung Tersusun Seri Rahmat 31000 BATU GAJAH Perak

Re: Bad Coverage and Slow Internet Speed Complaint

Support
Posts: 6,207
Registered: ‎10-04-2015

Fitrymohaf, For checking and assistance, please submit an official report via your MyDigi app ; Menu >> Support >> choose Network Coverage.

 

The report will be received by our technical team and the result will be updated in the My Case Status in the Notes section.

 

Our apologize for the inconvenience caused. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Bad Coverage and Slow Internet Speed Complaint

Member
Posts: 1
Registered: ‎30-05-2021
Please fix coverage at my area lorong 10A sibu jaya sibu sarawak my coverage h+ only
Please respond!!!!!!!!!!

Re: Bad Coverage and Slow Internet Speed Complaint

Support
Posts: 4,339
Registered: ‎14-04-2015

James1, to assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused Smiley Sad
 

Re: Bad Coverage and Slow Internet Speed Complaint

Member
Posts: 3
Registered: ‎29-05-2021
Very slow Internet. Call me right now

Re: Bad Coverage and Slow Internet Speed Complaint

Support
Posts: 6,207
Registered: ‎10-04-2015

Hi Fitrymohaf. For assistance with the network issue, please submit an official report via your MyDigi app ; Menu >> Support >> choose Network Coverage.

 

The report will be received by our technical team and the result will be updated in the My Case Status in the Notes section.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Bad Coverage and Slow Internet Speed Complaint

Member
Posts: 1
Registered: ‎06-06-2021
Dear Sir/Madam,
I am writing this message to complain about the stability of the DIGI internet is extremely SLOW and UNSATISFIED.


Meanwhile, I have done some survey of the surrounding DIGI user neighbourhood, they all agree about the internet is highly unstable and the speed is hyper slow. Even sometimes it has shown 4G with 4 bars, but accessibility to any website, page, upload or download required to wait for a long time (worse than h+), it is frustrating and irritating especially during the period of Covid-19 outbreak, we all have to stay at home to get our work done with a stable internet connection and speed. Currently, some of my neighbour and friends changed their internet provider because DIGI is so disappointing.


We are going toward the year of 2021, the age of automation and digitalization which many works can only be done more efficiently with high-stable internet speed. I believe there are many potential customers will choose DIGI in my residential area if DIGI pays attention to the internet coverage, put effort to the stability and speed of the internet, willing to hear the customers' complaints and making improvement. I look forward to hearing from you. Thank you.



This is my residential area address:
KUARTERS JABATAN LAUT, TANJUNG LEMBUNG. LANGKAWI KEDAH

Re: Bad Coverage and Slow Internet Speed Complaint

Support
Posts: 6,207
Registered: ‎10-04-2015

Hi Emanz. We appreciate your feedback. For checking and assistance with the network issue, please submit an official report via your MyDigi app ; Menu >> Support >> choose Network Coverage.

 

The report will be received by our technical team and the result will be updated in the My Case Status in the Notes section.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!