25-10-2020 05:25 PM - edited 25-10-2020 05:26 PM
I am writing this message to complain about the stability of the DIGI internet is extremely SLOW and UNSATISFIED.
Meanwhile, I have done some survey of the surrounding DIGI user neighbourhood, they all agree about the internet is highly unstable and the speed is hyper slow. Even sometimes it has shown 4G with 4 bars, but accessibility to any website, page, upload or download required to wait for a long time (worse than h+), it is frustrating and irritating especially during the period of Covid-19 outbreak, we all have to stay at home to get our work done with a stable internet connection and speed. Currently, some of my neighbour and friends changed their internet provider because DIGI is so disappointing.
We are going toward the year of 2021, the age of automation and digitalization which many works can only be done more efficiently with high-stable internet speed. I believe there are many potential customers will choose DIGI in my residential area if DIGI pays attention to the internet coverage, put effort to the stability and speed of the internet, willing to hear the customers' complaints and making improvement. I look forward to hearing from you. Thank you.
This is my residential area address:
Taman Sri Intan 31450 Menglembu Perak.
27-10-2020 08:52 AM
Hi maxleeAAA. First of all, we apologize for the inconvenience. For assistance, please submit an official report via your MyDigi app ; Menu >> Support >> choose Network Coverage.
The report will be received by our technical team and the result will be updated in the My Case Status in the Notes section.
04-05-2021 09:04 PM
05-05-2021 08:03 AM
Hafiz_87. Kalau masih ada isu sama, PM (inbox) kami untuk semakan dan bantuan.
08-05-2021 03:43 AM
08-05-2021 09:19 PM
20-05-2021 02:34 PM
Honestly dont waste time . Go to MCMC and make a complaint there , screenshot everything , and just spam it everyday until Digi get sued once again
20-05-2021 11:30 PM
Asyrafang, we are still waiting for ur PM To assist u further on this, u may log in to MyDigi app. Log in Mydigi > click Menu > Support > Network Coverage.
Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 5 (or more) working days from the report submitted. Sorry for any inconvenience caused
25-05-2021 08:21 PM