05-12-2019 05:12 PM
05-12-2019 07:44 PM
Hi Mizi-mizi. Please follow the steps we gave in previous replies to lodge a report. If you have submitted it but didn't receive any feedback after 2~5 days, please PM us the email address and the phone number used in that report for us to check with our technical team. TQ
07-12-2019 11:50 AM
08-12-2019 03:51 AM
08-12-2019 09:22 AM
As checked, there's no network issue in the mentioned areas. If the issue persists, please PM us via https://goo.gl/SxGJMl with your number and current location (full address and postcode) for further clarification, TQ
15-12-2019 05:18 PM
15-12-2019 05:22 PM
Hi Muhamad01, the unpleasant experience that you have encountered with our service is sincerely regretted. Please help to submit the network feedback via MyDigi app. Log in Mydigi > click on Menu > Support> Network Coverage. Our investigation findings of your case will be published under Case Status on MyDigi. TQ.
18-12-2019 04:18 AM
18-12-2019 01:49 PM
Andykhairul, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon > Support > Email > Category & submit ur feedback on the network issue that u are currently facing. If u have upgraded to the new MyDigi App, Log in Mydigi > click Menu > Support > Network Coverage. Sorry for any inconvenience caused
Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 2 – 5 working days from ur report submitted.
20-12-2019 09:07 PM