04-07-2019 08:32 AM
nekohime1303, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon - Support - Email - Category & submit ur feedback on the network issue that u are currently facing. If u have upgraded to the new MyDigi App, Log in Mydigi - click Menu - Support - Network Coverage. Sorry for any inconvenience caused
Our investigation findings on your case will be published under Case Status or My Reports on MyDigi within 48 - 72 hours from ur report submitted.
04-07-2019 09:03 AM
05-07-2019 01:50 PM
05-07-2019 01:54 PM
Jasri, homaidahosen, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon - Support - Email - Category & submit ur feedback on the network issue that u are currently facing. If u have upgraded to the new MyDigi App, Log in Mydigi - click Menu - Support - Network Coverage. Sorry for any inconvenience caused
Our investigation findings on your case will be published under Case Status or My Reports on MyDigi within 48 - 72 hours from ur report submitted.
09-07-2019 11:15 AM
10-07-2019 07:09 PM
Hi yhkhor. Official report is via the app. If you have submitted it but didn't receive any feedback after the stated days, please PM us the email address and the phone number used in that report for us to check with our technical team. Thank you.
20-07-2019 09:00 PM
21-07-2019 11:57 AM
Hi CheeSiang. please follow the above steps to lodge a report.
The report's result will be appeared in the Case Status (old version) or My Case Status (new version). Rest assured that our technical team will revert to you the soonest possible. Our apology for the inconvenience caused. Thank you.
27-07-2019 09:38 PM
28-07-2019 11:45 AM
Hi Sang, Please refer to the above replies for steps on how to submit an official report regards to the network issue. Thank you.