09-03-2018 11:38 AM - edited 09-03-2018 04:30 PM
I have NEVER subscribed to any forms of games but I suddenly received an SMS regarding auto-renewal.
Is this a scam? How can this happen?
The link in the message brings me to http://my.gamebuffet.mobi/digi/unsubscribe which I fear putting my number on that webpage would lead to further unwanted subscriptions.
I would like to know if my number is really subscribed to this scam messages and if any amount has been charged. I cannot access MyDigi since this morning.
10-03-2018 11:56 PM
11-03-2018 12:13 PM
You can request for refund if you contact their Hotline number.
MyDigi is temporarily in maintenance, expected to resume on Tuesday, 13th March 2018.
11-03-2018 10:23 PM
13-03-2018 11:43 AM
Could you try send SMS STOP ALL to the 5 digit code?
13-03-2018 02:00 PM - edited 13-03-2018 02:12 PM
As you can see from the screenshots, I did.
I did it after I received the SMS regarding renewal reminder but I wasn't unsubscribed after doing that.
So, I was charged RM 5 on the renewal date.
At first, I did not put my number onto the webpage they provided on the SMS to unsubscribe since I find it dangerous.
But, after I was charged, I had no choice but to do so and unsubscribed from it.
The thing is, I would like to know:
How did my number end up subscribing to it when I didn't even register for it?
Now that I'm charged, can I get a refund for this from DIGI?
>>> MrOctopusK recommended me to give a call to the hotline to request for a refund. Honestly, to give a call to some 'random service' which I have no idea of, it just doesn't feel right. From my perspective, this so-called 'service' is extremely insecure to deal with. They already took my money away and I have to incur somemore cost to get it back? I do not like this. I'm hoping for another solution, preferably something which can be done by Digi to get my refund because contacting that 'service', is the last thing that I would like to do.
Is it possible to check if my number is subscribed to anymore of such 'service'?
13-03-2018 04:30 PM
Don't worry, yhkhor. please PM us via http://goo.gl/epyFn8 to provide your full name, mobile number and IC so that we can assist you further. Thanks
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