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Re: Auto-renewal service SMS

Member
Posts: 4
Registered: ‎30-01-2019
As you can see from the screenshots, I did.



I did it after I received the SMS regarding renewal reminder but I wasn't unsubscribed after doing that.



So, I was charged RM 3 on the renewal date.



At first, I did not put my number onto the webpage they provided on the SMS to unsubscribe since I find it dangerous.

Re: Auto-renewal service SMS

Community Manager
Posts: 8,715
Registered: ‎20-04-2015

@Punitah, call the helpline number provided by the third party SMS to clarify on the subscription and then request for refund.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Auto-renewal service SMS

Member
Member
Posts: 1
Registered: ‎12-08-2019
Tgh2 tido tiba2 mesej mcm ni, teros cancel cek baki dah kena potong.. Aduii sengkekk sgt ke weii, smpai mcm ni pya ceritaa
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Re: Auto-renewal service SMS

Support
Posts: 4,251
Registered: ‎01-05-2015

Mio, sila PM kami nombor telefon yang dipotong kredit tu dengan screenshot mesej yang diterima di <sini> untuk semakan lanjut ya. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: sms from 28282.. betul ke dari digi?

Member
Posts: 1
Registered: ‎31-07-2020
Digi Deals! Tebus hadiah PERCUMA 1GB untuk 7hari. SMS 90007251 ke 28282. Tawaran sah hanya utk 2 hari. Kekal aktif untuk lebih ganjaran.

Re: sms from 28282.. betul ke dari digi?

Member
Posts: 2
Registered: ‎05-08-2020
I don't think is real. Normally any promotion, SMS will sent by "Digi reward" not "28282". Maybe scam.

Re: sms from 28282.. betul ke dari digi?

Support
Posts: 2,246
Registered: ‎14-04-2015

JeffryMok, please PM us the screenshot of the SMS received for further checking and assistance on this. Tq.

Re: sms from 28282.. betul ke dari digi?

Member
Posts: 2
Registered: ‎05-08-2020
Please refer attached file.