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Re: Auto-renewal service SMS

Member
Posts: 5
Registered: ‎30-01-2019
As you can see from the screenshots, I did.



I did it after I received the SMS regarding renewal reminder but I wasn't unsubscribed after doing that.



So, I was charged RM 3 on the renewal date.



At first, I did not put my number onto the webpage they provided on the SMS to unsubscribe since I find it dangerous.

Screenshot_2019-01-30-14-25-49.png

Re: Auto-renewal service SMS

Community Manager
Posts: 8,723
Registered: ‎20-04-2015

@Punitah, call the helpline number provided by the third party SMS to clarify on the subscription and then request for refund.


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Re: Auto-renewal service SMS

Mio Member
Member
Posts: 1
Registered: ‎12-08-2019
Tgh2 tido tiba2 mesej mcm ni, teros cancel cek baki dah kena potong.. Aduii sengkekk sgt ke weii, smpai mcm ni pya ceritaa
Screenshot_20190812_011718.jpg
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Re: Auto-renewal service SMS

Support
Posts: 3,521
Registered: ‎01-05-2015

Mio, sila PM kami nombor telefon yang dipotong kredit tu dengan screenshot mesej yang diterima di <sini> untuk semakan lanjut ya. TQ.

Have a pleasant day!

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