Auto-renewal service SMS [ Edited ]

[yhkhor]

I have NEVER subscribed to any forms of games but I suddenly received an SMS regarding auto-renewal.

Is this a scam?  How can this happen?

The link in the message brings me to http://my.gamebuffet.mobi/digi/unsubscribe which I fear putting my number on that webpage would lead to further unwanted subscriptions.

I would like to know if my number is really subscribed to this scam messages and if any amount has been charged. I cannot access MyDigi since this morning.

Please help.

[yhkhor]

Today, I was indeed charged RM5 for something that I did not subscribe for. Eventually, it left me no choice but to enter my number onto the webpage to unsubscribe. Am I allowed to obtain a refund for this? It's really frustrating to be suddenly charged like this.

[MrOctopusK]

You can request for refund if you contact their Hotline number. 

MyDigi is temporarily in maintenance, expected to resume on Tuesday, 13th March 2018.

[yhkhor]

Is it even safe to contact that number? Can you guarantee that? I don't even know who they are. It just feels like a scam. I have no confidence with a 'service' which just suddenly took my money away for something I did not subscribe for and on top of that I have to request for a refund from them? It's already bad enough that I have no idea how did my number end up in their subscription list. Is there no other way out through Digi's side? I do not wish to contact such services.

[Digi_Jodipy]

Could you try send SMS STOP ALL to the 5 digit code?

[yhkhor]

As you can see from the screenshots, I did.

I did it after I received the SMS regarding renewal reminder but I wasn't unsubscribed after doing that.

So, I was charged RM 5 on the renewal date.

At first, I did not put my number onto the webpage they provided on the SMS to unsubscribe since I find it dangerous.

But, after I was charged, I had no choice but to do so and unsubscribed from it.

The thing is, I would like to know:

How did my number end up subscribing to it when I didn't even register for it?

Now that I'm charged, can I get a refund for this from DIGI?

>>> MrOctopusK recommended me to give a call to the hotline to request for a refund. Honestly, to give a call to some 'random service' which I have no idea of, it just doesn't feel right. From my perspective, this so-called 'service' is extremely insecure to deal with. They already took my money away and I have to incur somemore cost to get it back? I do not like this. I'm hoping for another solution, preferably something which can be done by Digi to get my refund because contacting that 'service', is the last thing that I would like to do.

Is it possible to check if my number is subscribed to anymore of such 'service'?

[Digi_Ann]

Don't worry, yhkhor. please PM us via http://goo.gl/epyFn8 to provide your full name, mobile number and IC so that we can assist you further. Thanks  

[Punitah]

for the past 4 months i have been getting these SPAM SMSs from 32883, and everytime they send me an sms, it says "RM4.00, click to download.. etc". I have not subscribed to anything from this number , but it keeps sending me texts non-stop. I initially thought it was nothing, and then i found out that I was being overcharged from digi on my monthly billings. What i would like to know is, does this mean that i am being charged RM4.00 everytime i recieve this SMS?



please help. Smiley Sad

[Punitah]

Today, I was indeed charged RM5 for something that I did not subscribe for. Eventually, it left me no choice but to enter my number onto the webpage to unsubscribe. Am I allowed to obtain a refund for this? It's really frustrating to be suddenly charged like this.
Please help

[Punitah]

Today, I was indeed charged RM5 for something that I did not subscribe for. Eventually, it left me no choice but to enter my number onto the webpage to unsubscribe. Am I allowed to obtain a refund for this? It's really frustrating to be suddenly charged like this.