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Auto renewal of unauthorized sms spam

Member
Posts: 1
Registered: ‎24-03-2019
My dad’s postpaid account has been recently charged by the unauthorized sms services, the so-called value added services without him knowing. The charge has gone up to rm122 and how do we stop and get the refund?

Re: Auto renewal of unauthorized sms spam

Anonymous
Posts: 0

Hi JJ8585, The value-added services might have been activated when you accidentally tapped or clicked into the third party service provider's link/ad while browsing the internet. There's a possibility for the applications that are installed on the phone to trigger the subscription as well. To stop the service and for the refund request, we have to check further on the third party details. Kindly PM us your mobile number to proceed with further assistance. TQ