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my monthly RM48 missing!!!!!!
M4TCOP Member
Member
M4TCOP
Posts: 2
Registered: ‎18-01-2017

‎18-01-2017 11:34 PM

i have bought monthly 48, but when i change plan from live to best, its missing,

during changing the plan, its does not said anything that i will lost my RM48 data.

i also try to change back to live plan, but its said that i have exceed the number of change allowed for this month.

please....

please tell me how to get it back

or

how to get my money back

i only used about 300mb/11.5gb

 

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Re: my monthly RM48 missing!!!!!!
Community Manager
Community Manager
MrOctopusK
Posts: 7,559
Registered: ‎20-04-2015

‎20-01-2017 02:11 PM

M4TCOP wrote:

i have bought monthly 48, but when i change plan from live to best, its missing,

during changing the plan, its does not said anything that i will lost my RM48 data.

i also try to change back to live plan, but its said that i have exceed the number of change allowed for this month.

please....

please tell me how to get it back

or

how to get my money back

i only used about 300mb/11.5gb

 

Changing prepaid plan will reset your internet subscriptions add-on. Sorry to say that you can't get back your previous internet subscription.

You cannot change back from Prepaid Best to Prepaid Live, because that conversion is not supported. 

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