my monthly RM48 missing!!!!!!

[M4TCOP]

i have bought monthly 48, but when i change plan from live to best, its missing,

during changing the plan, its does not said anything that i will lost my RM48 data.

i also try to change back to live plan, but its said that i have exceed the number of change allowed for this month.

please....

please tell me how to get it back

or

how to get my money back

i only used about 300mb/11.5gb

[MrOctopusK]

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@M4TCOP wrote:

i have bought monthly 48, but when i change plan from live to best, its missing,

during changing the plan, its does not said anything that i will lost my RM48 data.

i also try to change back to live plan, but its said that i have exceed the number of change allowed for this month.

please....

please tell me how to get it back

or

how to get my money back

i only used about 300mb/11.5gb

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Changing prepaid plan will reset your internet subscriptions add-on. Sorry to say that you can't get back your previous internet subscription.

You cannot change back from Prepaid Best to Prepaid Live, because that conversion is not supported.