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cannot access internet

Member
Member
Posts: 2
Registered: ‎18-02-2016
hi,i was subscrised digi prepaid weekly internet plan and use the manual guide internet setting.but still cannot access internet,but check for my digi acc details,internet plan is active.i had tried to put the sim card to other phone also same the problem.need help....😭
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Re: cannot access internet

Community Manager
Posts: 834
Registered: ‎13-04-2015

What model phone you are using to connect to internet?  What is your manual setting like?

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
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Re: cannot access internet

Member
Member
Posts: 2
Registered: ‎18-02-2016
i'm using redme note and redmi 1s.i tried on asus mobile also same.
Highlighted

Re: cannot access internet

Community Manager
Posts: 834
Registered: ‎13-04-2015

Please PM us your mobile number and I'll try to get our Customer Service team to help you further.

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
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Re: cannot access internet

Contributor
Posts: 18
Registered: ‎05-06-2015

redmi note and redmi 1s both dual sim phone. Please make sure you selected correct SIM for data connection.