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While using Super Tererrr plan, bandwitdh severely throttled /capped(?) to turtle.

[ Edited ]
Member
Posts: 10
Registered: ‎18-11-2017

UPDATE: "2mbps is high speed internet", typed with pride and glory, like it's 2008. Although, It is official. Acccording to Digi FUP, ( doubtful altruism), Super Tererrr unlimited  12 hours high speed internet is capped at 2mbps. ( Forks, now my 150mbps LTE dongle are sheet.   Thanks a lot D, just great and amazing you are. Let celebrate.Songkara in your office sometime okay, it would be fun to mess around, right? Pssh )

It is up to you how you want interprete this statement.

Live Chat, if you want respond. Email, When you asked to, then make Live Chat anyway. Report CFM, for persisting problem.

 
Fun fact: Search Turtle speed.
 
Previous attempt:

I tested out the product in both my mobile (ZTE Blade A510) and LTE modem (Huawei E3372h). I even drive to nearby cell tower at midnight just to make sure my reading is right. With decent signal strength 5 bar ( RSRP >-70 dBm, RSSI >=-51dBm, RSRQ 5dB) and etc, I was hoping for the 'high speed internet' to comeby, it did;

 At 73.1 mbps download and 13.7 mbps upload speed, on one instance. Latency are thundering at 52ms between Singapore servers. It's so 'high', I am impressed ( as this is closest as I can get given the claim that it could go up to 150mbps but never to be found in mortal realm )

 ...But that was it, it was definitely, a 'high', before it drop flat down to average of 2.35 mbps download ( MAX: 3.25 mbps) download and 1.75 mbps upload (MAX: 2.19 mbps) on both devices. Nothing in the setting will change anything ( Well 3G to 4G definitely helped a lot, though), still nowhere near ~20 mbps of the usual internet bandwidth rate I got from other 'product' avail with Digi. Even with no p2p usage or 'etc'. And clearly unable to hit 1TB anytime ( let's hope that day don't come ).

 

 EDIT: It only happen with when my device are using Unlimited 12 hours Super Tererrr quota. Currently using it 5 GB balance, average above 10mbps, as usual. Latency, usual 'day' time latency, *sigh*

 

 Digi promised and would deliver (related to "All usage, High Speed Everyday", "Consistent internet speeds of at least 10Mbps for 4G and 20Mbps for 4G Plus, 80% of the time." and previous inquiries). But. Not. This. Time. Once-again.

Emailed through the Digi Apps, no respond given. Probably broken. But honestly, the apps still need more polishing done. Do Live chat instead.

[Concluded] Super Tererrr internet is turtlish, literally.

[ Edited ]
Member
Posts: 10
Registered: ‎18-11-2017

UPDATE: "2mbps is high speed internet", typed with pride and glory, like it's 2008. Although, It is official. Acccording to Digi FUP, ( doubtful altruism), Super Tererrr unlimited  12 hours high speed internet is capped at 2mbps. ( Forks, now my 150mbps LTE dongle are sheet.   Thanks a lot D, just great and amazing you are. Let celebrate.Songkara in your office sometime okay, it would be fun to mess around, right? Pssh )

It is up to you how you want interprete this statement.

 

Re: [Concluded] Super Tererrr internet is turtlish, literally.

Community Manager
Posts: 7,405
Registered: ‎20-04-2015

Resolution: https://community.digi.com.my/t5/Network/Resolved-SuperTererrr-load-before-Unlimited-addon-does/m-p/...


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Re: While using Super Tererrr plan, bandwitdh severely throttled /capped(?) to turtle.

Member
Posts: 1
Registered: ‎09-02-2018
I got a same problem here, 2mbps? Really? First deducted my quota 8gb, before, internet speed reached almost 30mbps, after eat all normal quota, speed only 2mbps.
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