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What is Voice Over LTE (VoLTE)?

by whysee SuperUser on ‎25-10-2016 11:37 AM - edited on ‎02-05-2019 04:38 PM by Community Manager

Digi VoLTE (Voice over LTE) is a service that delivers digital voice, video and SMS call over Digi 4G LTE network instead of the traditional 3G/2G circuit-switched network. 4G LTE network without VoLTE only provides high speed data connectivity to Digi customers.

 

Here are the list of devices that support VoLTE:

Apple

Samsung

Huawei

Vivo

Oppo
iPhone 6 Samsung A5 (2017) Honor 7X Vivo V11 Oppo F11 Pro
iPhone 6 plus Samsung A7 (2017) Honor 9 Lite Vivo V5 Plus  Oppo Reno
iPhone 6s Samsung A8 Honor V10 Vivo V5s Oppo Reno 10x Zoom
iPhone 6s plus Samsung A8+ Huawei Honor 6x Vivo v7  
iPhone 7 Samsung J2 Pro Huawei Honor8 Vivo v7+  
iPhone 7 plus Samsung J3 Pro Huawei Honor8 pro Vivo V9  
iPhone 8 Samsung J5 (2016) Huawei Mate 10 Vivo Y53  
iPhone 8 plus Samsung J5 Prime Huawei Mate 10 Pro Vivo Y55s  
iPhone SE Samsung J5 Pro Huawei Mate 10 Pro Porsche Vivo Y66  
iPhone X Samsung J7 (2016) Huawei Mate 20 Vivo v15 Pro  
iPhone XS Samsung J7 Plus Huawei Mate 20 Pro    
iPhone XS Max Samsung J7 Prime Huawei Mate 8    
iPhone XR Samsung J7 Pro Huawei Mate 9    
  Samsung Note 5 Huawei Mate 9 pro    
  Samsung Note 8 Huawei Mate RS    
  Samsung Note 9 Huawei Nova 2 Lite    
  Samsung Note FE Huawei Nova 2 plus    
  Samsung S6 Huawei Nova 2i    
  Samsung S7 edge Huawei Nova 3    
  Samsung S8 Huawei Nova 3i    
  Samsung S8 Plus Huawei Nova lite    
  Samsung S9 Huawei Nova plus    
  Samsung S9 Plus Huawei P10    
  Samsung S10+ Huawei P10 lite    
  Samsung S10 Huawei P10 plus    
  Samsung A20 Huawei P20    
  Samsung A30 Huawei P20 Pro    
  Samsung A50 Huawei P9    
  Samsung A70 Huawei P9 lite    
  Sasmung A9 Huawei P9 plus    
    Huawei P9 premium    
    Huawei Y7 Prime    
    Huawei P30    
    Huawei P30 Pro    

 

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Comments
by Soni_Gear Member
on ‎20-01-2018 09:31 PM

How to activate volte on samsung s8??

by Valued Contributor
on ‎20-01-2018 09:35 PM

Hi Soni_Gear, kindly send us a private message <here> including your mobile number for further checking. Thank you.

by KelvinTho Member
on ‎05-04-2018 11:48 AM

Hi, 

 

Not sure if this is  a phone issue or with the network, I am having some issues with VOLTE  on my S8. Hoping someone can point me the correct way.

 

Constant dropping to H+ while travelling and does not go back to 4G unless reboot or turn off and on data at 4g supported areas. VOLTE sign dissapears but still on 4g, calls unable to call  in and call out as the VOLTE sign is not lighted. Need to reboot or turn off and on data and it goes back to normal.

 

Anyone having this issue as well ?

 

THanks.

 

Kelvin

by Faisal00 Member
on ‎20-06-2018 11:50 AM

Hi. Please active volte for my number.

My number: 0167018291

Thanks

by Support
on ‎20-06-2018 01:22 PM

Volte will be activated automatically if your phone model supports Digi Volte service, Faisal00. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte

 

 

Hi. Please active volte for my number.

My number: 0167018291

Thanks

by Pandawhale Member
on ‎20-10-2018 01:34 PM

Hi. Please active volte for my number.

My number: 0164535581

 

 

Thanks

by Support
on ‎20-10-2018 04:13 PM

Digi Vo-LTE service has been activated for 0164535581, Pandawhale :-)

For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://goo.gl/FkGPBq

by Super Contributor
on ‎28-11-2018 12:55 PM

this  post may be helpful, BUT there are ton of phones that even the phone come with vowifi, and volte, but digi NEVER include those phone in the list, so what is the point? what has digi done to ensure all of us enjoying the service, but not just limited to apple, samsung, huawei or viva. PLS BE AWARE THAT NOT ALL USER USING THESE BRANDS/MODELS.

 

by Fadzlee84 Member
on ‎18-01-2019 10:07 AM

Hi fellas, can you re activate my volte on no 016-3163483, i just use my new fon samsung s9. Thanks in advande fellas😃👌👍🏼

by Support
on ‎18-01-2019 12:53 PM

Hi Fadzlee84, VoLTE service status active. Vo-LTE offered by selected devices at the moment, please refer to http://new.digi.com.my/services/volte for more info. TQ.

by Support
‎18-01-2019 02:43 PM - edited ‎19-01-2019 11:08 AM

Hi Fadzlee84, Vo-LTE offered by selected devices at the moment. If you facing any issue to receive calls or do outgoing calls since Digi did not support Vo-LTE for your phone model, please deactivate the Digi Vo-LTE service by log in to MyDigi app >> menu >> Settings >> Subscription >> Vo-LTE.  TQ. 

by abang_syaf Member
on ‎16-02-2019 12:13 PM

01151618902

 

VOLTE PLEASE

by Support
on ‎16-02-2019 02:11 PM

Hi abang_syaf. The VoLTE service is activated. Thank you.

by abang_syaf Member
on ‎16-02-2019 04:12 PM

Active plan internet please...

by Support
on ‎17-02-2019 08:29 AM

Hi abang_syaf. Internet plan can be subscribed via the MyDigi app. Smiley Happy

by WanAnuar Member
on ‎28-03-2019 01:10 PM

can active volte for mine? 0194633724..this number just ported in to digi

by Support
on ‎29-03-2019 10:05 AM

Vo-LTE will be activated automatically if your phone model supports Digi Volte service, WanAnuar :-) Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte. Kindly note that Digi Vo-LTE service does not support Xiaomi phone model at the moment. Activating the service may cause an interruption in the call quality such as drop & no incoming call. 

 

 

can active volte for mine? 0194633724..this number just ported in to digi

by Fadzlee84 Member
on ‎02-04-2019 12:53 AM

Volte activation please fellas 016-3163483 thanks gus👌

by Support
on ‎02-04-2019 09:30 AM

Hi Fadzlee84. Volte will be activated automatically if your phone model supports Digi Volte service. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte Thank you.

by Fadzlee84 Member
on ‎02-04-2019 11:55 AM

Digi_Fero before this i have been use the Volte service so far no problem . Because digi got technical issues on 28 march past, since that got problem with Volte. So i deactivated the service by digi app. Can u help me RE ACTIVATE BACK THE VOLTE AGAIN? Thanks for the help.🙏

by Fadzlee84 Member
on ‎03-04-2019 02:13 PM

I totally didnt understand why digi support community are very late to reply/ help with digi user. You guys suppose take an fast action since digi customer giving complaint/ suggestions to improve digi services for what customer pay for. Hope the high level bosses see what i'm to highlight here. Serve Digi customer better and also  keeping good touch with Us as a Digi  telco User. Thanks in advance  guys👌

by Support
on ‎03-04-2019 02:35 PM

Hi Fadzlee84. Kindly provide your phone model.

 

At the moment, our Community Support is still limited and we are unable to attend every inquiry. Nevertheless, we will try our best to respond to as many messages as we can, as fast as possible. Alternatively, you can get in touch with us via the following channels:
o Customer Service Helpline 0162211800
o Live Chat

by LohMengKeat Member
on ‎19-07-2019 03:18 AM

Hi. Please active volte for my number.

 

My number: 01131283064

 

Thanks

by Support
on ‎19-07-2019 09:09 AM

We have activated the VoLTE service for you, LohMengKeat. Smiley Happy 

by 0165865094 Member
on ‎31-07-2019 01:29 AM

active VoLTE 0165865094

by Kong11 Member
on ‎04-09-2019 09:57 AM

Hi. Please active VoLTE for my number

 

My number: 01116400335

 

Thank you....

by Support
on ‎04-09-2019 10:14 AM

Hi Kong11. We are sorry to inform you that Xiaomi devices do not support VoLTE from Digi at the moment. ☹We will update on our website once it is available. For more info, please visit https://www.digi.com.my/support/our-network/volte Thank you.

by izzuddin98 Member
on ‎12-09-2019 07:08 PM

please active volte for my number 0163985251

by Support
on ‎12-09-2019 07:29 PM

Hi izzuddin98, We have activated your  VoLTE service on 0163985251, you will receive notification later, please restart your phone after receiving the notification. Sorry if your phone model is not listed on our Digi's VoLTE list. you may be facing a call problem, such as noisy sound during a call, automatically hang up, can't dial or can't receive the call, you can deactivate the service via Mydigi app. For more information on VoLTE and phone models that support VoLTE, please visit: https://www.digi.com.my/support/our-network/volte, Thank You.

by ZhoBee Member
on ‎18-09-2019 04:29 AM

Please update my Volte asap.. 0166331503 thx.. samsung note 5

by Support
on ‎18-09-2019 08:36 AM

Hi ZhoBee, we have activated the VoLTE service for this number. Please reboot your device after 10mins time ya.TQ 

by AkuAmy Member
on ‎20-09-2019 10:30 AM

Please active voLTE . 0198137884 samsung note 10+

by Support
on ‎20-09-2019 12:21 PM

We have successfully activated VoLTE for your mobile number. You may restart your device and start to use the service, AkuAmy. For more info about the devices that are compatible with VoLTE, please visit https://www.digi.com.my/support/our-network/volte.
 

by cindylim07 Member
on ‎30-09-2019 12:54 PM

Hi, please help to activate voLTE for 0179733153 (Huawei Mate 10Pro). Thanks

by Support
on ‎30-09-2019 10:51 PM

Vo-LTE service has been activated for your number, cindylim07 :-)
For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://www.digi.com.my/support/our-network/volte