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What is Voice Over LTE (VoLTE)?

by SuperUser on ‎25-10-2016 11:37 AM - edited on ‎23-02-2021 01:44 PM by Community Manager

Hey subscribers,

 

If you own a smartphone, ANY smartphone,  in today's world it is difficult for us to imagine life without data connectivity.  We all want to stay connected and with the onset of 4G technology, there's high-speed cellular data to look forward to in the near future. But what are the differences between 4G LTE and VoLTE?  Here are some key differentiators between the two and which one you should pick!

 

4G LTE

4G is the latest and fastest type of mobile network connectivity available for every 4G-supported device. It is 4 - 5 times faster than 3G technology. However with LTE, you’ll only be able to surf the web with your data. Other services like voice calls and SMS messages will actually not be served through the LTE network and use 2G/3G technologies instead. This means your device will fall back to a 3G and 2G network whenever you perform these services.

 

Voice-over LTE (VoLTE)

Digi VoLTE (Voice over LTE) on the other hand, is a service that delivers digital voice, video, and SMS call over 4G LTE network instead of the traditional 3G/2G technologies. What it means is that unlike in 4G LTE, you'll be using your internet data plan for calls, SMSs, and web browsing altogether.

 

There are several reasons why using the latest VoLTE technology over the LTE is beneficial. Many of which are:

- High-quality voice calls

- High definition video calls

- Better battery life – since there’s no network switching happening.

- Quick call connection

- Increased VoIP functionality

- Instant switching between voice and video calls

 

To get the best network experience, we encourage that you upgrade to a 4G-enabled device if you haven't yet. This is to ensure that all Digi users will be able to transition to 5G smoothly, as 3G will no longer be available by late 2021.

 

To check if VoLTE has been activated on your smartphone, click on the button below for a step-by-step guide:

Capture.PNG

 

Here is the list of devices that support VoLTE:

Apple

Samsung

Huawei

Vivo

Oppo
iPhone 6 Samsung A20 Honor 7X Vivo NEX3 (5G) Oppo A5 2020
iPhone 6 plus Samsung A30 Honor 9 Lite Vivo S1  Oppo A9 2020
iPhone 6s Samsung A5 (2017) Honor V10 Vivo V11 Oppo F11 Pro
iPhone 6s plus Samsung A50  Huawei Honor 6x Vivo V15 Pro Oppo Reno
iPhone 7 Samsung A7 (2017) Huawei Honor8 Vivo V5 Plus Oppo Reno 10x Zoom
iPhone 7 plus Samsung A70 Huawei Honor8 pro Vivo V5s Oppo Reno2
iPhone 8 Samsung A8 Huawei Mate 10 Vivo V7 Oppo Reno2 Pro
iPhone 8 plus Samsung A8+ Huawei Mate 10 Pro Vivo V7+ Oppo Reno3
iPhone SE Samsung A80 Huawei Mate 10 Pro Porsche Vivo V9 Oppo Reno3 Pro
iPhone X Samsung J2 Pro Huawei Mate 20 Vivo Y11D Oppo Reno4
iPhone XS Samsung J3 Pro Huawei Mate 20 Pro Vivo Y12 Oppo Reno4 Pro
iPhone XS Max Samsung J5 (2016) Huawei Mate 8 Vivo Y15 Oppo Reno5
iPhone XR Samsung J5 Prime Huawei Mate 9 Vivo Y53 Oppo Reno5 Pro
iPhone 11 Samsung J5 Pro Huawei Mate 9 pro Vivo Y55s  
iPhone 11 Pro Samsung J7 (2016) Huawei Mate RS Vivo Y66  
iPhone 11 Pro Max Samsung J7 Plus Huawei Nova 2 Lite Vivo Y81  
iPhone 12 Samsung J7 Prime Huawei Nova 2 plus Vivo Y91  
iPhone 12 Pro Samsung J7 Pro Huawei Nova 2i Vivo Y91C  
iPhone 12 Pro Max Samsung Note 10 Huawei Nova 3 Vivo Y93  
iPhone Mini Samsung Note 10+ Huawei Nova 3i Vivo Y51 2020  
  Samsung Note 5 Huawei Nova 4 Vivo Y31 2021  
  Samsung Note 8 Huawei Nova 5T Vivo V20  
  Samsung Note 9 Huawei Nova lite Vivo V20 Pro  
  Samsung Note FE Huawei Nova plus Vivo V20 SE  
  Samsung S10 Huawei P10  Vivo Y12s  
  Samsung S10+ Huawei P10 lite Vivo  V17  
  Samsung S6 Huawei P10 Plus Vivo V51A  
  Samsung S7 Edge Huawei P20 Vivo Y50  
  Samsung S8 Huawei P20 Pro Vivo V19  
  Samsung S8 Plus Huawei P30 Vivo Z1 Pro  
  Samsung S9 Huawei P30 Pro Vivo S1 Pro  
  Samsung S9 Plus Huawei P9    
  Samsung A9 Huawei P9 lite    
  Samsung S10 Huawei P9 Pro    
  Samsung S10 Plus Huawei P9 Premium    
  Samsung S20 Huawei Y7 Prime    
  Samsung S20 Plus Huawei Mate 30    
  Samsung S21 Huawei Mate 30 Pro    
  Samsung S21 Plus      

 

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Comments
by Member
on ‎20-01-2018 09:31 PM

How to activate volte on samsung s8??

by Valued Contributor
on ‎20-01-2018 09:35 PM

Hi Soni_Gear, kindly send us a private message <here> including your mobile number for further checking. Thank you.

by Member
on ‎05-04-2018 11:48 AM

Hi, 

 

Not sure if this is  a phone issue or with the network, I am having some issues with VOLTE  on my S8. Hoping someone can point me the correct way.

 

Constant dropping to H+ while travelling and does not go back to 4G unless reboot or turn off and on data at 4g supported areas. VOLTE sign dissapears but still on 4g, calls unable to call  in and call out as the VOLTE sign is not lighted. Need to reboot or turn off and on data and it goes back to normal.

 

Anyone having this issue as well ?

 

THanks.

 

Kelvin

by Member
on ‎20-06-2018 11:50 AM

Hi. Please active volte for my number.

My number: 0167018291

Thanks

by Support
on ‎20-06-2018 01:22 PM

Volte will be activated automatically if your phone model supports Digi Volte service, Faisal00. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte

 

 

Hi. Please active volte for my number.

My number: 0167018291

Thanks

by Member
on ‎20-10-2018 01:34 PM

Hi. Please active volte for my number.

My number: 0164535581

 

 

Thanks

by Support
on ‎20-10-2018 04:13 PM

Digi Vo-LTE service has been activated for 0164535581, Pandawhale :-)

For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://goo.gl/FkGPBq

by Valued Contributor
on ‎28-11-2018 12:55 PM

this  post may be helpful, BUT there are ton of phones that even the phone come with vowifi, and volte, but digi NEVER include those phone in the list, so what is the point? what has digi done to ensure all of us enjoying the service, but not just limited to apple, samsung, huawei or viva. PLS BE AWARE THAT NOT ALL USER USING THESE BRANDS/MODELS.

 

by Member
on ‎18-01-2019 10:07 AM

Hi fellas, can you re activate my volte on no 016-3163483, i just use my new fon samsung s9. Thanks in advande fellas😃👌👍🏼

by Support
on ‎18-01-2019 12:53 PM

Hi Fadzlee84, VoLTE service status active. Vo-LTE offered by selected devices at the moment, please refer to http://new.digi.com.my/services/volte for more info. TQ.

by Support
‎18-01-2019 02:43 PM - edited ‎19-01-2019 11:08 AM

Hi Fadzlee84, Vo-LTE offered by selected devices at the moment. If you facing any issue to receive calls or do outgoing calls since Digi did not support Vo-LTE for your phone model, please deactivate the Digi Vo-LTE service by log in to MyDigi app >> menu >> Settings >> Subscription >> Vo-LTE.  TQ. 

by Member
on ‎16-02-2019 12:13 PM

01151618902

 

VOLTE PLEASE

by SuperUser
on ‎16-02-2019 02:11 PM

Hi abang_syaf. The VoLTE service is activated. Thank you.

by Member
on ‎16-02-2019 04:12 PM

Active plan internet please...

by SuperUser
on ‎17-02-2019 08:29 AM

Hi abang_syaf. Internet plan can be subscribed via the MyDigi app. Smiley Happy

by Member
on ‎28-03-2019 01:10 PM

can active volte for mine? 0194633724..this number just ported in to digi

by Support
on ‎29-03-2019 10:05 AM

Vo-LTE will be activated automatically if your phone model supports Digi Volte service, WanAnuar :-) Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte. Kindly note that Digi Vo-LTE service does not support Xiaomi phone model at the moment. Activating the service may cause an interruption in the call quality such as drop & no incoming call. 

 

 

can active volte for mine? 0194633724..this number just ported in to digi

by Member
on ‎02-04-2019 12:53 AM

Volte activation please fellas 016-3163483 thanks gus👌

by SuperUser
on ‎02-04-2019 09:30 AM

Hi Fadzlee84. Volte will be activated automatically if your phone model supports Digi Volte service. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte Thank you.

by Member
on ‎02-04-2019 11:55 AM

Digi_Fero before this i have been use the Volte service so far no problem . Because digi got technical issues on 28 march past, since that got problem with Volte. So i deactivated the service by digi app. Can u help me RE ACTIVATE BACK THE VOLTE AGAIN? Thanks for the help.🙏

by Member
on ‎03-04-2019 02:13 PM

I totally didnt understand why digi support community are very late to reply/ help with digi user. You guys suppose take an fast action since digi customer giving complaint/ suggestions to improve digi services for what customer pay for. Hope the high level bosses see what i'm to highlight here. Serve Digi customer better and also  keeping good touch with Us as a Digi  telco User. Thanks in advance  guys👌

by SuperUser
on ‎03-04-2019 02:35 PM

Hi Fadzlee84. Kindly provide your phone model.

 

At the moment, our Community Support is still limited and we are unable to attend every inquiry. Nevertheless, we will try our best to respond to as many messages as we can, as fast as possible. Alternatively, you can get in touch with us via the following channels:
o Customer Service Helpline 0162211800
o Live Chat

by Member
on ‎19-07-2019 03:18 AM

Hi. Please active volte for my number.

 

My number: 01131283064

 

Thanks

by Support
on ‎19-07-2019 09:09 AM

We have activated the VoLTE service for you, LohMengKeat. Smiley Happy 

by Member
on ‎31-07-2019 01:29 AM

active VoLTE 0165865094

by Member
on ‎04-09-2019 09:57 AM

Hi. Please active VoLTE for my number

 

My number: 01116400335

 

Thank you....

by SuperUser
on ‎04-09-2019 10:14 AM

Hi Kong11. We are sorry to inform you that Xiaomi devices do not support VoLTE from Digi at the moment. ☹We will update on our website once it is available. For more info, please visit https://www.digi.com.my/support/our-network/volte Thank you.

by Member
on ‎12-09-2019 07:08 PM

please active volte for my number 0163985251

by Support
on ‎12-09-2019 07:29 PM

Hi izzuddin98, We have activated your  VoLTE service on 0163985251, you will receive notification later, please restart your phone after receiving the notification. Sorry if your phone model is not listed on our Digi's VoLTE list. you may be facing a call problem, such as noisy sound during a call, automatically hang up, can't dial or can't receive the call, you can deactivate the service via Mydigi app. For more information on VoLTE and phone models that support VoLTE, please visit: https://www.digi.com.my/support/our-network/volte, Thank You.

by Member
on ‎18-09-2019 04:29 AM

Please update my Volte asap.. 0166331503 thx.. samsung note 5

by Support
on ‎18-09-2019 08:36 AM

Hi ZhoBee, we have activated the VoLTE service for this number. Please reboot your device after 10mins time ya.TQ 

by Member
on ‎20-09-2019 10:30 AM

Please active voLTE . 0198137884 samsung note 10+

by Support
on ‎20-09-2019 12:21 PM

We have successfully activated VoLTE for your mobile number. You may restart your device and start to use the service, AkuAmy. For more info about the devices that are compatible with VoLTE, please visit https://www.digi.com.my/support/our-network/volte.
 

by Member
on ‎30-09-2019 12:54 PM

Hi, please help to activate voLTE for 0179733153 (Huawei Mate 10Pro). Thanks

by Support
on ‎30-09-2019 10:51 PM

Vo-LTE service has been activated for your number, cindylim07 :-)
For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://www.digi.com.my/support/our-network/volte

by Member
on ‎24-10-2019 10:20 PM

Dear Digi support, kindly activate my Volte, my number 016-8022851. Thanks Smiley Happy

by SuperUser
on ‎25-10-2019 08:33 AM

Hi kwazy. We have responded to your other post. Thanks.

by Member
on ‎29-11-2019 09:04 AM

 

Spoiler
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Dear Digi support, kindly activate my Volte, my number 016-802285
  1. Spoiler
     
 
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by Member
on ‎29-11-2019 09:05 AM
  1. Spoiler
     
    Dear Digi support, kindly activate my Volte, my number 016-5435607. Thanks
by Support
on ‎29-11-2019 06:13 PM

Digi Vo-LTE has been activated for 0165435607,  Joebrocho :-)

If you experience any service interruptions especially on the call services after the activation, please turn off the Vo-LTE function from MyDigi app (menu > Settings > My Subscription > Vo-LTE).

 

 You can check the list of Digi Vo-LTE supported phone over here http://new.digi.com.my/services/volte

by Member
on ‎24-12-2019 03:25 AM

Dear Digi support, kindly activate my Volte, my number 01126695356. Thanks

by Support
on ‎24-12-2019 07:36 AM

UknoWho, we've activated Digi Vo-LTE service for 01126695356. If you experience any service interruptions especially on the call services after the activation, please turn off the Vo-LTE function from MyDigi app (menu > Settings > My Subscription > Vo-LTE).

 

For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://www.digi.com.my/support/our-network/volte

by Member
on ‎13-05-2020 10:15 PM

Hi. Please active volte for my number.

My number: 0146189793

 

 

Thanks.. 

by SuperUser
on ‎13-05-2020 10:19 PM

Hi Rasta855. The VoLTE service has been activated.

by Member
on ‎14-05-2020 02:07 PM

Dear Digi support, kindly activate my Volte, my number 0168714853. Thanks

by Support
on ‎14-05-2020 02:37 PM

Hi Joe92, The VoLTE service has been successfully activated. You may restart your device and start to use the service. Vo-LTE offered by selected devices at the moment, please refer to https://www.digi.com.my/support/our-network/volte for more info.
 

by Member
on ‎14-05-2020 02:57 PM

Tq so muchSmiley Wink👌👌👍👍😚

by Member
on ‎14-05-2020 03:04 PM

Hi DIGI support,please actived back My volte..,my numbe r 01131596201..thank you.

by Support
on ‎14-05-2020 04:47 PM

Done, Alley8889. You may restart your device and start to use the service.

by Member
on ‎14-05-2020 04:48 PM

Ok tq so much DIGI..