What is Voice Over LTE (VoLTE)?

[#1]

Hey subscribers,

If you own a smartphone, ANY smartphone,  you would know that life without data connectivity just doesn't cut it.  We all want to stay connected and with the onset of 4G technology, there's high-speed cellular data to look forward to in the near future. But what are the differences between 4G LTE and VoLTE?  Here are some key differentiators between the two and which one you should pick!

4G LTE

4G is the latest and fastest type of mobile network connectivity available for every 4G-supported device. It is 4 - 5 times faster than 3G technology. However with LTE, you’ll only be able to surf the web with your data. Other services like voice calls and SMS messages will actually not be served through the LTE network and use 2G/3G technologies instead. This means your device will fall back to a 3G and 2G network whenever you perform these services.

Voice-over LTE (VoLTE)

Digi VoLTE (Voice over LTE) on the other hand, is a service that delivers digital voice, video, and SMS call over 4G LTE network instead of the traditional 3G/2G technologies. What it means is that unlike in 4G LTE, you'll be using your internet data plan for calls, SMSs, and web browsing altogether.

There are several reasons why using the latest VoLTE technology over the LTE is beneficial. Many of which are:

- High-quality voice calls

- High definition video calls

- Better battery life – since there’s no network switching happening.

- Quick call connection

- Increased VoIP functionality

- Instant switching between voice and video calls

To get the best network experience, we encourage that you upgrade to a 4G-enabled device if you haven't yet. This is to ensure that all Digi users will be able to transition to 5G smoothly, as 3G will no longer be available by late 2021.

To check if VoLTE has been activated on your smartphone, click on the button below for a step-by-step guide:

Here is the list of devices that support VoLTE:

Apple	Samsung	Huawei	Vivo	Oppo
iPhone 6	Samsung A20	Honor 7X	Vivo NEX3 (5G)	Oppo A5 2020
iPhone 6 plus	Samsung A30	Honor 9 Lite	Vivo S1	Oppo A9 2020
iPhone 6s	Samsung A5 (2017)	Honor V10	Vivo V11	Oppo F11 Pro
iPhone 6s plus	Samsung A50	Huawei Honor 6x	Vivo V15 Pro	Oppo Reno
iPhone 7	Samsung A7 (2017)	Huawei Honor8	Vivo V5 Plus	Oppo Reno 10x Zoom
iPhone 7 plus	Samsung A70	Huawei Honor8 pro	Vivo V5s	Oppo Reno2
iPhone 8	Samsung A8	Huawei Mate 10	Vivo V7	Oppo Reno2 Pro
iPhone 8 plus	Samsung A8+	Huawei Mate 10 Pro	Vivo V7+	Oppo Reno3
iPhone SE	Samsung A80	Huawei Mate 10 Pro Porsche	Vivo V9	Oppo Reno3 Pro
iPhone X	Samsung J2 Pro	Huawei Mate 20	Vivo Y11D	Oppo Reno4
iPhone XS	Samsung J3 Pro	Huawei Mate 20 Pro	Vivo Y12	Oppo Reno4 Pro
iPhone XS Max	Samsung J5 (2016)	Huawei Mate 8	Vivo Y15	Oppo Reno5
iPhone XR	Samsung J5 Prime	Huawei Mate 9	Vivo Y53	Oppo Reno5 Pro
iPhone 11	Samsung J5 Pro	Huawei Mate 9 pro	Vivo Y55s
iPhone 11 Pro	Samsung J7 (2016)	Huawei Mate RS	Vivo Y66
iPhone 11 Pro Max	Samsung J7 Plus	Huawei Nova 2 Lite	Vivo Y81
iPhone 12	Samsung J7 Prime	Huawei Nova 2 plus	Vivo Y91
iPhone 12 Pro	Samsung J7 Pro	Huawei Nova 2i	Vivo Y91C
iPhone 12 Pro Max	Samsung Note 10	Huawei Nova 3	Vivo Y93
iPhone 12 Mini	Samsung Note 10+	Huawei Nova 3i	Vivo Y51 2020
	Samsung Note 5	Huawei Nova 4	Vivo Y31 2021
	Samsung Note 8	Huawei Nova 5T	Vivo V20
	Samsung Note 9	Huawei Nova lite	Vivo V20 Pro
	Samsung Note FE	Huawei Nova plus	Vivo V20 SE
	Samsung S10	Huawei P10	Vivo Y12s
	Samsung S10+	Huawei P10 lite	Vivo  V17
	Samsung S6	Huawei P10 Plus	Vivo V51A
	Samsung S7 Edge	Huawei P20	Vivo Y50
	Samsung S8	Huawei P20 Pro	Vivo V19
	Samsung S8 Plus	Huawei P30	Vivo Z1 Pro
	Samsung S9	Huawei P30 Pro	Vivo S1 Pro
	Samsung S9 Plus	Huawei P9
	Samsung A9	Huawei P9 lite
	Samsung S10	Huawei P9 Pro
	Samsung S10 Plus	Huawei P9 Premium
	Samsung S20	Huawei Y7 Prime
	Samsung S20 Plus	Huawei Mate 30
	Samsung S21	Huawei Mate 30 Pro
	Samsung S21 Plus

Looking to upgrade your smartphone? Choose from the latest devices that best suits you so you stay connected to Malaysia's Largest Network. Click here to find out more!

[#2]

How to activate volte on samsung s8??

[#3]

Hi Soni_Gear, kindly send us a private message <here> including your mobile number for further checking. Thank you.

[#4]

Hi, 

Not sure if this is  a phone issue or with the network, I am having some issues with VOLTE  on my S8. Hoping someone can point me the correct way.

Constant dropping to H+ while travelling and does not go back to 4G unless reboot or turn off and on data at 4g supported areas. VOLTE sign dissapears but still on 4g, calls unable to call  in and call out as the VOLTE sign is not lighted. Need to reboot or turn off and on data and it goes back to normal.

Anyone having this issue as well ?

THanks.

Kelvin

[#5]

Hi. Please active volte for my number.

My number: 0167018291

Thanks

[#6]

Volte will be activated automatically if your phone model supports Digi Volte service, Faisal00. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte

Hi. Please active volte for my number.

My number: 0167018291

Thanks

[#7]

Hi. Please active volte for my number.

My number: 0164535581

Thanks

[#8]

Digi Vo-LTE service has been activated for 0164535581, Pandawhale :-)

For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://goo.gl/FkGPBq

[#9]

this  post may be helpful, BUT there are ton of phones that even the phone come with vowifi, and volte, but digi NEVER include those phone in the list, so what is the point? what has digi done to ensure all of us enjoying the service, but not just limited to apple, samsung, huawei or viva. PLS BE AWARE THAT NOT ALL USER USING THESE BRANDS/MODELS.

[#10]

Hi fellas, can you re activate my volte on no 016-3163483, i just use my new fon samsung s9. Thanks in advande fellas😃👌👍🏼

[#11]

Hi Fadzlee84, VoLTE service status active. Vo-LTE offered by selected devices at the moment, please refer to http://new.digi.com.my/services/volte for more info. TQ.

[#12]

Hi Fadzlee84, Vo-LTE offered by selected devices at the moment. If you facing any issue to receive calls or do outgoing calls since Digi did not support Vo-LTE for your phone model, please deactivate the Digi Vo-LTE service by log in to MyDigi app >> menu >> Settings >> Subscription >> Vo-LTE.  TQ. 

[#13]

01151618902

VOLTE PLEASE

[#14]

Hi abang_syaf. The VoLTE service is activated. Thank you.

[#15]

Active plan internet please...

[#16]

Hi abang_syaf. Internet plan can be subscribed via the MyDigi app.

[#17]

can active volte for mine? 0194633724..this number just ported in to digi

[#18]

Vo-LTE will be activated automatically if your phone model supports Digi Volte service, WanAnuar :-) Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte. Kindly note that Digi Vo-LTE service does not support Xiaomi phone model at the moment. Activating the service may cause an interruption in the call quality such as drop & no incoming call. 

can active volte for mine? 0194633724..this number just ported in to digi

[#19]

Volte activation please fellas 016-3163483 thanks gus👌

[#20]

Hi Fadzlee84. Volte will be activated automatically if your phone model supports Digi Volte service. Digi Vo-LTE service is available for selected devices only at the moment. You may refer to http://new.digi.com.my/services/volte Thank you.

[#21]

Digi_Fero before this i have been use the Volte service so far no problem . Because digi got technical issues on 28 march past, since that got problem with Volte. So i deactivated the service by digi app. Can u help me RE ACTIVATE BACK THE VOLTE AGAIN? Thanks for the help.🙏

[#22]

I totally didnt understand why digi support community are very late to reply/ help with digi user. You guys suppose take an fast action since digi customer giving complaint/ suggestions to improve digi services for what customer pay for. Hope the high level bosses see what i'm to highlight here. Serve Digi customer better and also  keeping good touch with Us as a Digi  telco User. Thanks in advance  guys👌

[#23]

Hi Fadzlee84. Kindly provide your phone model.

At the moment, our Community Support is still limited and we are unable to attend every inquiry. Nevertheless, we will try our best to respond to as many messages as we can, as fast as possible. Alternatively, you can get in touch with us via the following channels:
o Customer Service Helpline 0162211800
o Live Chat

[#24]

Hi. Please active volte for my number.

My number: 01131283064

Thanks

[#25]

We have activated the VoLTE service for you, LohMengKeat.  

[#26]

active VoLTE 0165865094

[#27]

Hi. Please active VoLTE for my number

My number: 01116400335

Thank you....

[#28]

Hi Kong11. We are sorry to inform you that Xiaomi devices do not support VoLTE from Digi at the moment. ☹We will update on our website once it is available. For more info, please visit https://www.digi.com.my/support/our-network/volte Thank you.

[#29]

please active volte for my number 0163985251

[#30]

Hi izzuddin98, We have activated your  VoLTE service on 0163985251, you will receive notification later, please restart your phone after receiving the notification. Sorry if your phone model is not listed on our Digi's VoLTE list. you may be facing a call problem, such as noisy sound during a call, automatically hang up, can't dial or can't receive the call, you can deactivate the service via Mydigi app. For more information on VoLTE and phone models that support VoLTE, please visit: https://www.digi.com.my/support/our-network/volte, Thank You.

[#31]

Please update my Volte asap.. 0166331503 thx.. samsung note 5

[#32]

Hi ZhoBee, we have activated the VoLTE service for this number. Please reboot your device after 10mins time ya.TQ 

[#33]

Please active voLTE . 0198137884 samsung note 10+

[#34]

We have successfully activated VoLTE for your mobile number. You may restart your device and start to use the service, AkuAmy. For more info about the devices that are compatible with VoLTE, please visit https://www.digi.com.my/support/our-network/volte.
 

[#35]

Hi, please help to activate voLTE for 0179733153 (Huawei Mate 10Pro). Thanks

[#36]

Vo-LTE service has been activated for your number, cindylim07 :-)
For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://www.digi.com.my/support/our-network/volte

[#37]

Dear Digi support, kindly activate my Volte, my number 016-8022851. Thanks

[#38]

Hi kwazy. We have responded to your other post. Thanks.

[#39]

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Dear Digi support, kindly activate my Volte, my number 016-802285

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[#40]

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   Dear Digi support, kindly activate my Volte, my number 016-5435607. Thanks

[#41]

Digi Vo-LTE has been activated for 0165435607,  Joebrocho :-)

If you experience any service interruptions especially on the call services after the activation, please turn off the Vo-LTE function from MyDigi app (menu > Settings > My Subscription > Vo-LTE).

 You can check the list of Digi Vo-LTE supported phone over here http://new.digi.com.my/services/volte

[#42]

Dear Digi support, kindly activate my Volte, my number 01126695356. Thanks

[#43]

UknoWho, we've activated Digi Vo-LTE service for 01126695356. If you experience any service interruptions especially on the call services after the activation, please turn off the Vo-LTE function from MyDigi app (menu > Settings > My Subscription > Vo-LTE).

For the list of Vo-LTE supported phone under Digi network, kindly refer to this link ya https://www.digi.com.my/support/our-network/volte

[#44]

Hi. Please active volte for my number.

My number: 0146189793

Thanks.. 

[#45]

Hi Rasta855. The VoLTE service has been activated.

[#46]

Dear Digi support, kindly activate my Volte, my number 0168714853. Thanks

[#47]

Hi Joe92, The VoLTE service has been successfully activated. You may restart your device and start to use the service. Vo-LTE offered by selected devices at the moment, please refer to https://www.digi.com.my/support/our-network/volte for more info.
 

[#48]

Tq so much👌👌👍👍😚

[#49]

Hi DIGI support,please actived back My volte..,my numbe r 01131596201..thank you.

[#50]

Done, Alley8889. You may restart your device and start to use the service.

[#51]

Ok tq so much DIGI..