05-03-2020 06:18 PM
Rh, untuk bantuan selanjutnya ke atas isu rangkaian anda, anda boleh melakukan aduan rasmi melalui applikasi MyDigi (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support> Email> Category dan hantarkan laporan masalah rangkaian yang anda hadapi. Jika anda dah upgrade ke MyDigi versi terkini, anda Cuma perlu klik Menu > Support > Network Coverage. Hasil siasatan kes tersebut akan dikemaskinikan di bawah Status Kes / My Reports di MyDigi dalam tempoh 2 - 5 hari waktu bekerja (dari tarikh laporan dilakukan) Maaf atas kesulitan yang dialami
06-03-2020 03:56 PM
17-03-2020 11:11 AM
same problem to me , playing league of legend with ping 280++ ms :
Since a few days ago, my gaming experience has been going downhill because of the unstable ping ingame. I've confirmed on Facebook that I am not the only Digi user who has been experiencing this problem, but so many others are too as well. The unstable ping I've mentioned isn't caused by the server, slow internet or other lagging players like it would normally be in previous times. It's annoying because now we can't play our favourite online games like Mobile Legends because of this issue and nothing can fix the unstable ping no matter what we do. I hope you can fix this problem as soon as possible because many are considering to port out from Digi in favour of other telco. Thank you.
18-03-2020 09:22 AM
Hi eric6299. Please submit an official report via your MyDigi app for further assistance with the network issue ; Menu >> Support >> choose Network Coverage.
The report will be directly sent to our technical team and the result will be appeared in the My Case Status within 2~5 days. Our apology for the inconvenience caused. Thank you.
04-04-2020 03:10 PM
14-04-2020 05:23 PM
I faced the same problem too. The gaming experience is too bad such as League of Legends. The pings are 280++ and it won't drop. I can't even play the game smoothly. The technical team pls fix the problems. I have been subscribed to Digi for almost 6 years. I have nothing to do in this duration. PLS FIX IT ASAP!!!!
18-06-2020 10:54 PM