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Unstable connection around Kuantan

Posts: 5
Registered: ‎20-06-2016
It seems that any wcdma type of network doesnt have a stable working connection, it's connected but there are no data flow. It's affecting not only my phone but most user in this area. To be more specific, Jaya Gading Kuantan.

Re: Unstable connection around Kuantan

Posts: 57
Registered: ‎09-03-2016

You can lodge a report to help@digi.com.my and hopefully it'll be resolved soonest possible.


You can also provide them very detailed information as below to help expedite their investigation and resolution.


1.            Problem: (Coverage/Data/Call)
2.            Full address: (unit #, level, jalan, taman, postcode, landmark):
3.            Longitude/latitude:
4.            Error Message. (If any):
5.            Signal strength, how many bars for 2G, 3G and 4G network (pls specify for each network for both indoor and outdoor now and before issue happen):
   .            2G indoor:
   .            2G outdoor:
   .            3G indoor:
   .            3G outdoor:
   .            4G indoor:
   .            4G outdoor:
6.            Problem occurred indoors or outdoors? :
7.            Does issue happened at other places as well? :
8.            Problem during day/night/specific time:
9.            Alternate contact number:
10.          Short description of the issue:
11.          Phone model:
12.          Sample call (B party number, date and time of call attempt at reported area ,to trace which site you are attached to):

   .            B party number:
   .            Date of call:
   .            Time of call:
13.          Since when issue started: (DD/MM/YYYY)
14.          SIM replacement done? :
15.          Tried swapping phone? :
16.          Any other Digi users impacted as well? :
17.          Speed test:

   .            Download Speed:
   .            Upload Speed: