|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Unacceptably slow internet speed (infinite150)

Member
Posts: 1
Registered: ‎27-07-2021
Yo,
There is no place to complain.
So, complain here.
I personally use the Digi Postpaid Unlimited 150 plan.
It's pretty good.
but!
In the past year, the speed of internet speed is really ridiculously slow.
I also did 3 speedtests, my goodness.
Who can accept this speed? (With attached picture)
In addition to the current epidemic, I need to work from home.
What can I do with this ridiculously slow internet speed?
So I used Mydigi APP to complain about this matter.
First of all, I went to Support and update the problem of slow internet speed.
Then the reply was that they wanted to reset my profile and asked me to see if there was any improvement in a few days.
As a result, nothing has changed. (With attached picture)
For the second time, I went directly to the live chat to complain,
At first it went well, but during the chat, the app froze and I couldn't reply any information back.
I am trying the second round of live chat, and it freezes for the second time! ! ! ! !
I also immediately went to the bottom of the app to complain about bad news! (with pictures attached)
In the case of no alternative. . . . .
I am trying to go to support update in Mydigi one more time for the problem of slow internet speed.
The result is..........
Too many people in my area use digi, so the internet speed is slow, they have notified the technicians.
In the future, they will strengthen the network speed equipment in our area.
. . . . . . . . . .
Means, there is no way to solve it now? WTF?
RM159 a month, in exchange for this kind of rubbish internet speed? ? ? ? ? ? (With attached picture)
I currently have no choice but to continue using digi.
Currently only digi can provide unlimited hotspot packages.
So, does anyone know what other brands offer unlimited hotspot packages?
I am willing to try!
If Digi sees this article (I don't expect them to see it), please solve this problem! (Not too much expectation)
Working from home, slow internet speed is really hard.
OK, the complaint done.
哟,
投诉文,没办法。
没地方投诉了。
我个人是使用Digi Postpaid Unlimited 150 配套。
用的是还蛮不错的。
但!
在近一年里,网速的速度真的是慢到离谱。
我有上载speedtest截图,
我还做了3次speedtest,我的天啊。
这速度谁能接受?(有附上载图)
在加上现在疫情的关系,我需要居家办公。
这网速我能办什么工?
于是我使用了Mydigi APP, 投诉这件事情。
首先我去了Support update了网速慢的问题。
然后得到的回复是他们要reset我的profile,要求我在几天后看看有改进没。
结果,什么都没有改变。(有附上载图)
第2次,我直接去live chat投诉,
起初蛮顺利的,但聊到途中,app冻结了,我回不到任何信息。
我在尝试第二轮的live chat,有冻结第2次!!!!!
我也马上到了app底下投诉烂(有附上载图)
在没办法的情况下。。。。。
我便在尝试多一次到Mydigi内的support update多一次网速慢的问题。
结果等到的回复是。。。。。。。
在我的区域太多人用digi了,所以导致网速慢,他们已经通知了技术人员。
在未来他们会加强我区域的网速设备。
。。。。。。。。。。
意思就是,现在没办法解决?
TMD啊,每个月159块啊喂,换来的是这种垃圾网速??????(有附上载图)
我目前没有选择,才继续用digi.
目前只有digi能给出unlimited hotspot的配套。
所以,有人知道还有什么品牌有提供unlimited hotspot的配套嘛?
我愿意试试啊!
如果Digi看到这篇文章的话(我也不期望他们看到),麻烦你们解决下这问题!(也没太大期望)
居家办公,网速慢真的很辛苦啊。
好,投诉完毕。

Re: Unacceptably slow internet speed (infinite150)

Member
Posts: 2
Registered: ‎14-12-2020

Digi cmon,stop scamming us your customers