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Slow internet speed despite in 4G + LTE A coverage area

Member
Posts: 2
Registered: ‎29-12-2016

I have been experiencing slow internet connection (3 mbps - 5 mbps ) in my house despite staying in a 4G LTE + coverage zone. My neighbour who is currently using Maxis has no issues with the speed at all and can easily get around 25+ mbps in speed connection. 

 

Hoping a soonest respond from Digi soon Smiley Happy 

Thanks! 

Re: Slow internet speed despite in 4G + LTE A coverage area

Member
Posts: 6
Registered: ‎29-12-2016

Agree! I have same issue with the network. At first I thought I was not in the fine coverage area. I made a complain to DIGI and CS called me to change my sim card to 4G (which I remember I changed it), but as I never see the icon 4G appear on my phone, I decided to change it again. After changing, the 4G icon does shows up, however, the problem persisted. Imagine my office is on level 31 Menara AmBank, which is just opposite to KLCC, yet I can't even send out Whatsapp at most time. FYI, the 4g icon is shown. Same thing happen at where I stay. It is within 4G coverage, but I only get Edge network...I wish DIGI could give a better explanation. I have been using DIGI for 14 years, and I don't wish to switch easily.

Re: Slow internet speed despite in 4G + LTE A coverage area

Contributor
Posts: 33
Registered: ‎27-05-2015
I've encounted a same problem here. My phone showed 4G and recheck on the coverage, the area was covered. When it was still 3G, the same issue happened. So, it was liked reverse upgrading. 4g showed up but actually the service was still as same as 3G. Wayback before, it was 3G but actually its only 2G. Same area same coordinate. Refer the photos attached to show how terrible the "4G" line in that particular area.

Re: Slow internet speed despite in 4G + LTE A coverage area

Member
Posts: 1
Registered: ‎13-05-2016
Kelajuan internet sperti ade cut @ band wlupn dengan lgganan unlimited rm1 yang digi offer automatic daily rm1 tp kelajuan 4g nya kurang memuaskan sperti di band oleh digi speednya hnya offer shaja lgganan unlimited rm1 daily for everyday tp speed band @ di cut tk spenuhnya soeed internet 4gnya tk sperti unlimited rm8. Hnya offer rm1 daily for customer untuk menarik minat pelanggan tp speed di band kurang memuaskn hnya sedap didengar offer yang menjimatkn. Tk seperti umobilenor celcom speed nya very fast yg langganan umobile gx30 sbuln lbih laju dri lgganan digi rm1 daily & sbulan rm30 sama sprti umobile rm30 untk gx30 sbulan unlimited tp speed umobileb lbih laju tnpa ada band or cut speed. Kos bulanan sama tp digi speednya very slow & i think that maybe digi band or cut speed 4g because that give to digi to get many income for digi.

Re: Slow internet speed despite in 4G + LTE A coverage area

Support
Posts: 3,224
Registered: ‎14-04-2015

manzzz, mungkin kami boleh melakukan semakan connection Digi di lokasi anda. Untuk bantuan selanjutnya anda boleh melakukan aduan rasmi melalui applikasi MyDigi (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support> Email> Category) http://goo.gl/RNWQ9s dan jika anda dah upgrade ke aplikasi MyDigi yang baru (Log in Mydigi > klik ikon Menu sebelah atas kiri> Support>Network Coverage) supaya siasatan lanjut boleh dilaksanakan. Hasil siasatan kes anda akan dikemaskinikan di bawah 'Status Kes' di MyDigi ya. Maaf atas kesulitan yang dialami Smiley Sad